Tiesha Cunningham
Augusta
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Administrative Assistant/Certified Clinical Medical Assistant
DPH
Augusta
01.2025 - Current
- Identifies the correct patient identification by reviewing documents for two patient identifiers.
- Prepares the documents according to departmental procedures.
- Collected co-payments or full payments from patients.
- Collected, labeled, and processed blood and urine specimens following established protocols.
- Performed venipuncture and capillary punctures wit high accuracy and patient comfort.
- Entered patient information and test results into EMR systems while maintaining HIPAA compliance.
- Maintained sterile work areas and followed all infection control procedures.
Onsite Medical Representative
Amazon
Appling
12.2020 - 01.2025
- Provided immediate first aid and medical care for workplace injuries including sprains, strains, etc.
- Maintained accurate documentation of incidents, treatments, and follow-up care in Amazon's internal reporting systems.
- Assisted in OSHA recordkeeping and workers' compensation documentation.
- Coordinated care with site safety, HR, and leadership teams to reduce workplace incidents.
- Responded quickly to medical emergencies, providing CPR and first responder support when needed.
- Promoted a culture of health and safety across the facility.
Customer Service Representative
Teleperformance USA
Augusta
06.2012 - 11.2019
- Delivered high-quality customer service through the phone to inquiries regarding Medicaid eligibility, application processes and program updates in accordance with Georgia law.
- Received and screened high volumes of calls daily, providing accurate information or transferring to the correct personnel as needed.
- Reviewed and edited customer account details to reflect current information, enhancing the quality of service and communications.
Office Administrative Assistant Intern
Jefferson Hospital
Louisville
05.2009 - 08.2011
- Scheduled and confirmed patient appointments and calendars to coordinate administrative planning and execution.
- Entered patient data into the computer system, adhering to strict privacy laws and maintaining a high level of accuracy.
- Organized and maintained the patient chart filing system to promote quick data- finding for staff.
- Prepared, sanitized and sterilized instruments, trays, surfaces and materials for use by providers to ensure a clean office setting and patient safety.
Education
Certificate - Medical Clinical Assistant
Miller-Motte Technical College
12-2024
Certificate - Medical Bill/ Coding
Miller-Motte Technical College
06-2020
High School Diploma -
Jefferson County High
05-2009
Skills
- HIPAA Compliance
- Customer Service
- Microsoft Office
- Data Entry
- Problem-solving skills
- Computer Skills
- Insurance Billing
- Medical Terminology
Certification
Certified Clinical Medical Assistant- NHA
Timeline
Administrative Assistant/Certified Clinical Medical Assistant
DPH
01.2025 - Current
Onsite Medical Representative
Amazon
12.2020 - 01.2025
Customer Service Representative
Teleperformance USA
06.2012 - 11.2019
Office Administrative Assistant Intern
Jefferson Hospital
05.2009 - 08.2011
Certificate - Medical Clinical Assistant
Miller-Motte Technical College
Certificate - Medical Bill/ Coding
Miller-Motte Technical College
High School Diploma -
Jefferson County High