Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tiesha Davis

Valdosta

Summary

Dynamic healthcare professional with extensive experience at Valdosta Orthopedic Associates, excelling in patient scheduling and quality control. Proven track record in training staff and enhancing team performance, while ensuring HIPAA compliance. Adept at fostering communication and delivering exceptional customer service, contributing to improved patient satisfaction and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Supervisor

Valdosta Orthopedic Associates
Valdosta
06.2022 - 07.2025
  • Supervised daily operations of orthopedic clinic to ensure efficient workflow.
  • Coordinated patient scheduling and management for optimal appointment flow.
  • Trained and mentored staff on clinic procedures and best practices.
  • Implemented quality control measures to maintain high service standards.
  • Facilitated communication between medical staff and patients for effective care delivery.
  • Resolved patient inquiries and concerns to enhance overall satisfaction experience.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed appointments and meetings to ensure timely project execution.
  • Maintained documentation of schedules and changes for reference and accountability.
  • Scheduled and confirmed appointments.
  • Answered phones and routed voicemails to respective employees.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.

Receptionist

Valdosta Orthopedic Associates
Valdosta
  • Greeted patients warmly and ensured a welcoming environment.
  • Managed incoming calls and directed them to appropriate staff members.
  • Scheduled patient appointments efficiently using electronic medical records system.
  • Collected patient information and verified insurance details accurately.
  • Assisted in maintaining organized front office and waiting areas.
  • Processed patient payments and maintained accurate financial records.
  • Collaborated with medical staff to support smooth clinic operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments and meetings for management team.

Surgery Scheduler

Valdosta Orthopedic Associates
Valdosta
  • Scheduled surgeries efficiently for various orthopedic procedures at a busy clinic.
  • Coordinated with medical staff to confirm patient availability and surgery requirements.
  • Managed patient records and ensured data accuracy in scheduling software systems.
  • Communicated pre-operative instructions clearly to patients and their families.
  • Resolved scheduling conflicts promptly to maintain optimal operating room usage.
  • Assisted patients in completing necessary paperwork for surgical procedures.
  • Collaborated with insurance providers to verify coverage for surgical services.
  • Maintained organized files and documentation for easy access by medical personnel.
  • Scheduled follow-up appointments as designated by physician.
  • Adhered to HIPAA guidelines when handling confidential information.

Education

High School Diploma -

Valdosta High School
Valdosta, GA
05-2014

Wiregrass Georgia Technical College
Valdosta, GA

Skills

  • Patient scheduling
  • Quality control
  • Employee training
  • Medical record management
  • HIPAA compliance
  • Customer service
  • Team leadership
  • Communication skills

Accomplishments

  • I've received an award for Employee of the Month less than 3 month into working for Valdosta Orthopedic Associates.

Languages

English
Professional

Timeline

Supervisor

Valdosta Orthopedic Associates
06.2022 - 07.2025

Receptionist

Valdosta Orthopedic Associates

Surgery Scheduler

Valdosta Orthopedic Associates

High School Diploma -

Valdosta High School

Wiregrass Georgia Technical College

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Tiesha Davis