Tiffani Johnson
Lithonia
Summary
To bring knowledgeable and dedicated customer service skills with extensive experience in healthcare industry. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. While specializing in quality, speed and process optimization while working with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Client Services Specialist
Renalytix
12.2023 - Current
- Acted as primary liaison between internal departments and external partners, including clinicians, patients, hospitals, and healthcare systems.
- Delivered high-quality client service by addressing inquiries, resolving complex issues, and facilitating efficient, patient-focused solutions.
- Recommended and supported implementation of service improvements aligned with company goals and healthcare compliance standards.
- Collaborated with stakeholders to develop and refine quality procedures, concierge-level client services, and logistical support systems.
- Ensured adherence to federal, state, and local regulations, maintaining strong internal controls and high service standards.
- Maintained accurate and timely client and ticketing data within the COPIA system, documenting sample issues and all relevant communications.
- Led problem-resolution initiatives through strategic thinking, negotiation, and collaboration to support the success of diagnostic services and products.
Front Desk Coordinator (PRN)
Intown Primary Care
08.2016 - Current
- Responsible for electronic billing and general medical office duties.
- Managed payments - Process payments via insurance remittance, process co-pays/deductibles.
- Managed claims - Work rejected claims, ensure timely filing, correct and resubmit insurance denials.
- Patient engagement - verify eligibility, assisted with understanding EOB's and COB's.
- Assisted office coordinator with ERA/EFT enrollment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Medical coding.
Client Services Management
Emory HCA
08.2019 - 12.2023
- Maintain a high volume of inbound calls researching and responding to billing questions and inquires
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Review remits and submit insurance billing requests where applicable during account review process.
- Managed payments - Process payments via insurance remittance, process co-pays/deductibles.
- Supports provider needs for basic inquiries and assistance involving status of submitted claims for providers.
Account Support Specialist
Walmart
10.2021 - 11.2022
- Review customer account metrics/details to determine whether the account has fraudulent activity and closing the account
- Review customer request to submit billing requests where applicable during account review process.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Vendor Collections Management Analyst
Parallon HCA
08.2017 - 08.2018
- Submitted account adjustments via E-Tran.
- Processed patient applications, approving or escalating for higher approval when necessary.
- Review patient accounts for accuracy prior to placement to outside collection vendors.
- Maintain and review all invoice reconciliations and ensures any issues are resolved in a timely manner.
- Review remits/submit insurance billing requests where applicable during account review process.
Pharmacy Technician
Walgreens Pharmacy
11.2014 - 07.2016
- Resolved third-party billing, computer system and customer service issues.
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculate dosages and dispense medications for Pharmacists approval.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Sterile Processing -
Herzing University
Atlanta, GA05-2025
High School Diploma -
South Gwinnett High School
05.2011
Skills
- Azalea Health EMR
- Microsoft Office 365
- AS400 / Intercom Plus
- OnBase, Host, Etran, and Artiva
- Allscripts Gateway
- COPIA
- ICD/CPT Coding
Timeline
Client Services Specialist
Renalytix
12.2023 - Current
Account Support Specialist
Walmart
10.2021 - 11.2022
Client Services Management
Emory HCA
08.2019 - 12.2023
Vendor Collections Management Analyst
Parallon HCA
08.2017 - 08.2018
Front Desk Coordinator (PRN)
Intown Primary Care
08.2016 - Current
Pharmacy Technician
Walgreens Pharmacy
11.2014 - 07.2016
Sterile Processing -
Herzing University
High School Diploma -
South Gwinnett High School
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