Tiffanie Porter
Riverdale
Summary
Analytical and customer-focused Claims Adjuster with 4+ years of experience managing total loss, property damage, and catastrophe claims. Skilled in claim investigation, coverage evaluation, and settlement negotiation. Ensures compliance with state regulations and company policies while maintaining high customer satisfaction. Adept at balancing efficiency and accuracy in high-volume claim environments with strong communication, problem-solving, and documentation abilities.
Overview
11
11
years of professional experience
Work History
Total Loss Claims Adjuster / Auto Weather Catastrophe Associate / Claims Associate
State Farm Insurance Company
Dunwoody
10.2022 - Current
- Investigate and evaluate total loss and property damage claims to determine coverage and liability.
- Review and interpret policy provisions while ensuring compliance with state and company guidelines.
- Process claim payments accurately and timely while maintaining thorough documentation.
- Collaborate with policyholders, repair facilities, and third parties to achieve efficient claim resolutions.
- Manage catastrophe-related claims, analyze data trends, and support process improvement initiatives.
Estimator / Parts Coordinator
Classic Collision
Union City & Morrow
02.2019 - 10.2022
- Assessed vehicle damage and prepared detailed repair estimates for insurance and customer approval.
- Coordinated parts procurement and managed vendor relationships to ensure timely service delivery.
- Facilitated clear communication among estimators, repair teams, and customers throughout the repair process.
Customer Service Representative
Allstate Insurance Company
Remote
09.2021 - 04.2022
- Served as primary contact for policyholders, addressing inquiries regarding claims, billing, and policy coverage.
- Processed policy updates, refunds, and account adjustments with precision and adherence to procedures.
- Delivered consistent, high-quality service resulting in improved customer satisfaction and retention.
Customer Service Representative
Gerber Collision & Glass
Austell
09.2017 - 02.2019
- Served as liaison between customers and insurance companies to streamline claim handling and documentation.
- Scheduled appointments, managed records, and provided administrative support to enhance operational efficiency.
Sales Associate
Metro by T-Mobile
Atlanta
01.2015 - 01.2017
Education
High School Diploma -
Hiram High School
Hiram, GASkills
- Microsoft Excel
- Pivot Tables
- Data Analysis
- Word
- PowerPoint
- CRM & Claims Management Software
- Strong Written & Verbal Communication
- Customer Service Expertise
- Conflict Resolution
- Confidential Information Management
- Time Management
- Multitasking in High-Volume Environments
- Catastrophe claims management
- Parts procurement coordination
- Effective communication
- Process improvement
- Automotive appraisal
- Insurance policy sales
- Auto damage estimation
- Claims file documentation
- Property valuation
- Medical terminology specialist
- Legal proceedings
- Claims trend analysis
- Problem-solving
- Claims negotiation
- HAZMAT expert
- Verbal and written communication
- P&C claims guidelines
- Legal compliance
- Healthcare common procedures coding system (HCPCS)
- Interviewing techniques
- Report writing
- Critical thinking
- Repair services coordination
- Marketing
- BCCORP W5 for adjusters
- Cross-functional coordination
- Medical coding
- Innovation and creativity
- Tme management
- Automobile appraisals
- [State name] claims adjuster license
Timeline
Total Loss Claims Adjuster / Auto Weather Catastrophe Associate / Claims Associate
State Farm Insurance Company
10.2022 - Current
Customer Service Representative
Allstate Insurance Company
09.2021 - 04.2022
Estimator / Parts Coordinator
Classic Collision
02.2019 - 10.2022
Customer Service Representative
Gerber Collision & Glass
09.2017 - 02.2019
Sales Associate
Metro by T-Mobile
01.2015 - 01.2017
High School Diploma -
Hiram High School