Tiffany Allen
Locust Grove
Summary
Dedicated healthcare professional with extensive experience in clinical environments, committed to enhancing patient care processes and providing robust support to medical staff. Recognized for strong team collaboration and adaptability to evolving healthcare needs, ensuring optimal patient outcomes. Proficient in patient communication and familiar with medical protocols, contributing to seamless clinic operations and improved patient experiences. A proactive approach to administrative tasks strengthens the ability to support healthcare teams effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Southside Medical Center
01.2023 - Current
- Supervised daily operations of medical assistant team, ensuring seamless patient care and workflow efficiency.
- Mentored junior staff in clinical procedures, enhancing skills and improving patient interactions.
- Implemented electronic health record (EHR) system updates to streamline documentation processes.
- Coordinated patient scheduling and follow-ups, optimizing clinic flow and reducing wait times.
- Developed training materials for new hires, fostering a comprehensive onboarding experience.
- Monitored inventory levels of medical supplies, ensuring adequate stock for uninterrupted operations.
- Led quality assurance initiatives to maintain compliance with healthcare regulations and standards.
- Collaborated with healthcare providers to enhance treatment protocols based on patient feedback and outcomes.
Medical Assistant
Piedmont Urgent Care
09.2018 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, EKG, X-Ray, Injections and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests and patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Did appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered patient care, including vital sign measurements and medical history documentation.
- Assisted in clinical procedures, ensuring compliance with safety protocols and best practices.
- Coordinated patient appointments and managed electronic health records for accuracy and efficiency.
- Educated patients on treatment plans, medications, and preventative care to enhance understanding.
- Streamlined office operations by implementing new scheduling systems, improving patient flow and satisfaction.
- Ensured adherence to regulatory standards by conducting regular audits of clinical practices and documentation processes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Lead Medical Assistant
Aylo HealthCare
01.2014 - 09.2018
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Coordinated patient care plans, ensuring alignment with clinical protocols and patient needs.
- Oversaw workflow processes, optimizing resource allocation for efficient care delivery.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
- Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
- Ensured seamless transitions between levels of care by effectively managing handoffs from acute to post-acute settings.
- Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
- Supervised and managed daily activities of clinical team consisting of 8 physicians, nurses, and support staff.
Education
Medical Assisting And Phlebotomy /Associate - Nursing
United Education Institute
Morrow, Georgia01-2020
Bachelor of Business Management -
University of North Las Vegas
Paradise, Nevada01.2000
Skills
- Knowledge of HIPAA guidelines
- Prior authorization specialist
- Service excellence
- Strong understanding of medical terminology
- Vital signs evaluation and documentation
- Electronic medical records management
- Expertise in phlebotomy
- Procedure support
- CPR certification
- X-Ray Assistant Tech
- Administrative office management
- Basic life support certification
- Certified X-Ray Assistant Tech
- Medication Administration
Accomplishments
- Recognized for going above and beyond the call of duty.
- Mentored junior staff on new radiological equipment operation.
- Took approximately 20 X-rays per day.
- Recognized for outstanding dedication to patient care.
- Reduced turnaround time on lab results by 99%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- DOT/DNA/Drug Test Screener/Collection
- Certified Phlebotomist
- CPR /BLS
- Medical Billing/Coding
- Business Etiquette/Customer Service
- CCMA - Certified Clinical Medical Assistant
- X-Ray Assistant Tech Training - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Lead Medical Assistant
Southside Medical Center
01.2023 - Current
Medical Assistant
Piedmont Urgent Care
09.2018 - 01.2023
Lead Medical Assistant
Aylo HealthCare
01.2014 - 09.2018
Bachelor of Business Management -
University of North Las Vegas
Medical Assisting And Phlebotomy /Associate - Nursing
United Education Institute