Tiffany Bolin
Suwanee
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Keen eye for detail and commitment to safety. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
OnRamp National
01.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Auto Mechanic
A.F.M.L Inc
02.2019 - 04.2022
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Accomplished maintenance and organization mission by completing related results.
- Maintained vehicle records by recording service and repairs.
- Purchased parts and supplies to manage inventorying stock.
- Updated job knowledge by participating in educational opportunities and reading technical publications.
- Contained costs by using warranty and evaluating service and parts options.
Education
Airframe And Powerplant Certification - Aircraft Maintenance
Aviation Institute of Maintenance - Atlanta
Duluth, GA12-2024
High School Diploma -
Evans High School
Evans, GA05.2019
Skills
- Outstanding Customer Service
- Operating Air Compressors
- Valid Driver's License
- Maintenance Requirements
- Safety Awareness
- Automotive Knowledge
- Hand and Power Tools
- Time Management
- Training Junior Team Members
- Safety Procedures
- Engine Oil Changes
- Team building and leadership
- Continuous improvement
Timeline
Customer Service Manager
OnRamp National
01.2020 - Current
Auto Mechanic
A.F.M.L Inc
02.2019 - 04.2022
High School Diploma -
Evans High School
Airframe And Powerplant Certification - Aircraft Maintenance
Aviation Institute of Maintenance - Atlanta
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