Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Cason

Oxford

Summary

Dedicated dispatcher skilled in utilizing dispatch software to track job progress and support technicians. Known for effective call handling and strong communication, contributing to efficient service delivery and positive customer experiences.

Overview

4
4
years of professional experience

Work History

Dispatcher

Premier Heating & Air
Maysville
06.2022 - Current
  • Managed technician schedules to optimize route efficiency and reduce delays.
  • Communicated with customers to confirm appointments and provide service updates.
  • Utilized dispatch software to track job progress and manage workload effectively.
  • Assisted technicians by providing relevant job information and directions.
  • Assigned drivers to appropriate routes based on customer needs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Provided timely updates to customers regarding their orders or requests.

Education

GED -

Eastside High School
Covington, GA

Skills

  • Dispatch software
  • Technician support
  • Call handling
  • Schedule coordination
  • Prioritizing calls
  • Customer service

Timeline

Dispatcher

Premier Heating & Air
06.2022 - Current

GED -

Eastside High School
Tiffany Cason