Dedicated dispatcher skilled in utilizing dispatch software to track job progress and support technicians. Known for effective call handling and strong communication, contributing to efficient service delivery and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Dispatcher
Premier Heating & Air
Maysville
06.2022 - Current
Managed technician schedules to optimize route efficiency and reduce delays.
Communicated with customers to confirm appointments and provide service updates.
Utilized dispatch software to track job progress and manage workload effectively.
Assisted technicians by providing relevant job information and directions.
Assigned drivers to appropriate routes based on customer needs.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Provided timely updates to customers regarding their orders or requests.