Tiffany Coleman
Palmetto
Summary
Dynamic Human Services Specialist with extensive experience at Greenville County Department of Social Services, excelling in client case management and eligibility determination. Proven ability to develop impactful Individual Service Plans and conduct thorough home assessments, fostering collaboration with agencies to enhance client outcomes. Strong documentation management skills complement a commitment to client advocacy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Services Specialist II
Greenville County Department of Social Services
Greenville
06.2006 - 02.2018
- Under limited supervision, provided comprehensive, intensive eligibility case management services, including the processing of a broad range of documentation, as well as other oral or written information from the client or family. Coordinated with case managers to ensure the accuracy of client profiles to assist with the long-range goal of promoting self-reliance and family preservation.
- Collaborated with other professionals to ensure coordination of care between multiple agencies and providers.
- Developed Individual Service Plans outlining goals, objectives, strategies, and interventions to improve client's quality of life.
- Conducted home visits to evaluate the safety of living environments for individuals in need of assistance.
- Obtained income, asset and financial information to determine program eligibility.
- Interviewed clients in order to conduct needs assessments and determine eligibility for benefits.
- Took part in staff trainings, workshops, and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
- Performed Red Cross shelter duty, or other emergency shelter duty/services, as directed.
Human Services Specialist I
Greenville County Department of Social Services
Greenville
10.2004 - 06.2006
- Provided services in accordance with federal and state laws and regulations, as well as agency policies and procedures, while performing general work duties related to the administration of SNAP and ESAP benefits.
- Processed SNAP/ESAP applications and/or recertifications by determining eligibility and authorizing benefits, if applicable, for customers.
- Maintained case records and files in the agency-designated computer system for documentation and auditing purposes, as required by agency policy, in a confidential, timely, and accurate manner.
- Participated in all economic services-required training, and supervisory and/or staff meetings, as required.
- Performed Red Cross shelter duty, or other emergency shelter duties/services, as directed.
Nurse Technician
Lexington Medical Center
Columbia
10.2002 - 05.2004
- Provided prescribed medical treatment and personal care services to patients.
- Worked with medical staff and patients regarding health, diseases, and discharge plans.
- Gathered and documented vital signs and demographic data.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Observed, recorded, and reported changes in patient condition.
Education
Bachelor of Arts - Sociology
University of South Carolina
Columbia, SC12-2003
Columbia High School
Columbia, SC06-1998
Skills
- Client case management
- Eligibility determination
- Individual service plans
- Home assessments
- Documentation management
- Collaboration with agencies
Accomplishments
- Zeta Phi Beta Sorority, Inc.
- Dean's List-December 2003
Certification
- CPR Certified-American Heart Association
Timeline
Human Services Specialist II
Greenville County Department of Social Services
06.2006 - 02.2018
Human Services Specialist I
Greenville County Department of Social Services
10.2004 - 06.2006
Nurse Technician
Lexington Medical Center
10.2002 - 05.2004
Bachelor of Arts - Sociology
University of South Carolina
Columbia High School
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