Tiffany Frankum
Eatonton,GA
Summary
Enterprise Agile Coach and senior product/delivery leader with 15+ years of experience driving large-scale Agile transformations across team, program, and portfolio levels. Proven ability to align strategy to execution, improve delivery discipline, and enable outcome-based ways of working across complex organizations.
Experienced in coaching Scrum, Kanban, XP, Lean, and SAFe frameworks while building scalable operating models, governance practices, and high-performing teams.
Recognized for driving measurable improvements in velocity, cost optimization, and delivery quality.
Passionate about advancing AI-enabled delivery models, leveraging intelligent tooling to scale coaching impact, accelerating insights, and modernizing ways of working while maintaining strong governance, quality, and responsible AI practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Product Owner/Senior Scrum Master
The Hartford
02.2023 - Current
- Align enterprise strategy to execution by translating business priorities into actionable team-level backlogs, delivery plans, and measurable outcomes
- Provide group and individual mentoring to groups of aspiring and tenured Product Owners across The Hartford
- Coach teams and stakeholders on Agile ways of working, improving backlog quality, delivery predictability, and cross-team coordination
- Facilitate key Agile ceremonies (planning, refinement, retrospectives) while introducing structured approaches to improve flow and decision-making
- Partner with production support and engineering teams to triage defects, identify systemic issues, and prioritize high-impact work
- Drive continuous improvement through data-driven insights, risk identification, and actionable retrospective outcomes
IT Engineering Manager
GEICO, Government Employees Insurance
04.2020 - 02.2023
- Led engineering teams while reinforcing Agile delivery practices and governance standards
- Established delivery frameworks to improve consistency, quality, and execution predictability
- Drove enterprise-wide governance strategies, including cost optimization initiatives resulting in $10.6M+ annual savings
- Implemented quality and testing improvements aligned to Shift-Left and DevOps practices
- Partnered with senior leadership to align delivery execution with strategic priorities
Enterprise Agile Coach
GEICO, Government Employees Insurance
06.2016 - 04.2020
- Led enterprise Agile transformation initiatives across multiple portfolios and value streams
- Coached leaders, Scrum Masters, and Product Owners on SAFe, Scrum, XP, Lean, and Kanban practices
- Built and scaled an Enterprise Agile Community of Practice, enabling consistent coaching, shared ways of working, and developing a blog and resource center
- Delivered tailored training programs across all levels, contributing to a 14% increase in organizational velocity
- Optimized portfolio management processes to reduce delivery friction and improve prioritization
- Evangelized Agile adoption at the leadership level, driving mindset and behavior change
- Mentored Agile practitioners, including Product Owners and Scrum Masters, resulting in successful career advancement
Senior Scrum Master
GEICO, Government Employees Insurance
10.2011 - 06.2016
- Led globally distributed Scrum and Kanban teams, improving coordination and delivery outcomes
- Increased story completion rates by 18% through improved planning and execution practices
- Facilitated Agile ceremonies and enabled consistent team-level execution
- Supported DevOps adoption to improve end-to-end delivery flow
IT Senior Product Owner
GEICO, Government Employees Insurance
06.2009 - 10.2011
- Owned product backlog and roadmap, aligned business needs with delivery execution
- Delivered customer-facing solutions including digital platform enhancements and voice-enabled capabilities
- Partnered with cross-functional teams to deliver high-impact initiatives and improve customer experience
- Contributed to reduction of operational inefficiencies through product and process improvements
Education
Master of Science - Management And Leadership
Western Governor’s University
Bachelor of Science - Business Management
Western Governor’s University
Skills
- Enterprise Agile Coaching
- AI-Enabled Delivery & Copilot Adoption
- Organizational Change & Transformation
- Portfolio & Program Execution
- Product Operating Model Alignment
- Agile Governance & Metrics Strategy
- Facilitation (PI Planning, Retros, Workshops)
- Coaching Leaders, Product, and Engineering Teams
- Backlog Strategy & Outcome-Based Planning
- DevOps, CI/CD, BDD, Shift-Left Quality
- Tools: Azure DevOps, Jira, Rally, Confluence, etc
Certification
- SAFe Release Train Engineer (RTE)
- SAFe Product Owner/Product Manager (POPM)
- SAFe Advanced Scrum Master (SASM)
- Certified Scrum Product Owner (CSPO)
- Certified Scrum Master (CSM)
- Microsoft Azure Fundamentals
- Lean Six Sigma Yellow Belt
Timeline
Senior Product Owner/Senior Scrum Master
The Hartford
02.2023 - Current
IT Engineering Manager
GEICO, Government Employees Insurance
04.2020 - 02.2023
Enterprise Agile Coach
GEICO, Government Employees Insurance
06.2016 - 04.2020
Senior Scrum Master
GEICO, Government Employees Insurance
10.2011 - 06.2016
IT Senior Product Owner
GEICO, Government Employees Insurance
06.2009 - 10.2011
Master of Science - Management And Leadership
Western Governor’s University
Bachelor of Science - Business Management
Western Governor’s University