Tiffany Gibbs
Madison
Summary
Dynamic professional with a proven track record at Topnotch Touch LLC, excelling in customer engagement and relationship building. A motivated self-starter, I leverage excellent communication skills and problem-solving abilities to enhance client satisfaction and loyalty. Committed to fostering a positive work environment while driving operational success.
Overview
13
13
years of professional experience
Work History
Master Stylist
Topnotch Touch LLC
03.2015 - Current
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
Operations Manager
ASAP Landscape Management Group
09.2014 - 05.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Associate
Orkin Pest Control
02.2013 - 02.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Cosmetology Instructor License -
Georgia Career Institute
Athens, Ga09-2016
Master Cosmetology License - Master Cosmetology
Athens Technical College
Athens, GA05-2011
High School Diploma -
Morgan County High School
Madison05-2008
Skills
- Excellent customer service
- Efficient time management
- Reliable and punctual
- Motivated self-starter
- Upselling
- Excellent people skills
- Relationship building
- Excellent communication skills
- Listening skills
- Problem-solving skills
- Customer engagement
- Social-emotional learning training
- Behavior management
- Goal oriented
Timeline
Master Stylist
Topnotch Touch LLC
03.2015 - Current
Operations Manager
ASAP Landscape Management Group
09.2014 - 05.2015
Sales Associate
Orkin Pest Control
02.2013 - 02.2014
Cosmetology Instructor License -
Georgia Career Institute
Master Cosmetology License - Master Cosmetology
Athens Technical College
High School Diploma -
Morgan County High School
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