Tiffany Goods

Salary 78k (GS11-01)

Hours/ per week (60hrs)

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• Acted in a team lead capacity, which included assisting peers (CSR’s) in resolving survivor related questions and/or any submission related issues with our electronic loan application system.

• Assisted 400+disaster survivors and small business owners while deployed, providing program guidance on eligibility, documentation, and submission requirements.

•Responsible for daily reports, time management of peers, scheduling, and communicating center activity to FOCE staff and management. This included resolving any escalated loan cases and communicating any outcomes or pertinent information related to those cases to management.

•Assisted in training, supervising, and mentoring newly deployed staff regarding operational procedures, field expectations, and customer engagement. (Prior to deployment and while actively deployed)

•Worked with FEMA staff directly to ensure center efficiency, and to up-channel center emergency related information to management team.

• Served as center POC and ground resource for policy clarification and policy guidance to field staff. Served as POC for centers and POC for SBA ground operations for other local and state emergency management personnel.

• Monitored intake workflow and adjusted staffing levels as appropriate to accommodate applicant volume, which effectively reduced applicant wait times.

• Interpreted disaster loan policies to address discrepancies, including income verification, collateral related documentation, and credit related concerns.

•Collaborated with FEMA representatives, emergency management agencies, and community partners to streamline survivor assistance.

•Scheduled all travel to and from declaration disaster site(s) for deployed staff and scheduled PIV activations and recertifications.

•Maintained all field operation staff rosters, and roster for all active and non-active center sites.

• Set up, staffed, and closed out all loan disaster related center locations. (DRC's,BRC's, mobile sites)

•Participated in operational briefings and provided status updates to leadership regarding application volume, staffing levels or needs for new centers, and field challenges.

•Assisted Public Affairs Staff at disaster related seminars and events.

•Conducted Community Outreach calls that informed, educated, and assisted small businesses with submission issues related to their applications, that may have resulted in a withdrawal.

•Represented SBA at community outreach events and informational briefings.

Salary- 60k

Hours per week- 40k

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• Acted in a consultative role by providing applicants with an in-depth understanding of the

qualification process. Answered application related questions, as well as provide approval

status updates. Responsible for communicating lender decisions and closing/book loans, upon approval.

• Worked with multiple lenders to ensure the application meets all necessary compliance.

• I was responsible for collecting any necessary documentation (personal and financial) needed in accordance to lender guidelines.

• Worked with underwriting team to resolve any outstanding consumer issues necessary to complete the approval process.

• Responsible for maintaining highest level of customer service, while performing in an extremely

high volume/ fast paced environment.

Salary:57k

Hours per week: 40

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• Responsible for maintaining and growing external and internal relationships with diverse clientele,

while managing their contractual documentation.

•Strategically track and analyzing fiscal progress, while preparing quartering business growth plans.

• Work cross functionally with external and internal channels to achieve client objectives.

•Lead client engagement calls with CEO/CFO level decision makers.

•Responsible for understanding financial goals, and company trends for clients.

•Traveled extensively to client sites for one on one training and in depth analysis of operation

•Collaborated with teams of 50 or more to strategize on efficiency and revenue growth.