Tiffany Hale
Dacula
Summary
Customer Success Manager with strong healthcare operations experience, skilled in onboarding, client engagement, workflow support, cross-functional collaboration, and resolving complex customer issues.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2019
2019
years of professional experience
Work History
Data Analyst I, Health Economics & Reimbursement
Boston Scientific
2021 - 2024
- Ensured accuracy of data used for reporting, reimbursement decisions, and customer support.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
QA / Client Success Manager
DataOceans
2019 - 2020
- Supported ticket prioritization, documentation, and client reporting.
- Troubleshot workflow and configuration issues with development teams.
- Facilitated comprehensive onboarding and training sessions to enhance client adoption of products.
- Resolved client inquiries and technical issues by collaborating with development teams for effective solutions.
- Provided ongoing support to clients, addressing concerns and ensuring successful implementation of services.
Customer Success Manager
Global Healthcare Exchange (GHX)
01.2017 - 01.2019
- Managed 50+ healthcare accounts, focusing on retention, satisfaction, and adoption.
- Conducted onboarding sessions for new clients to ensure effective product utilization and satisfaction.
- Developed and maintained strong relationships with clients, enhancing overall customer engagement.
- Tracked customer performance metrics to identify areas for improvement and growth opportunities.
- Coordinated issue resolution efforts between clients and internal teams to expedite problem-solving.
- Analyzed customer data to identify trends, providing actionable insights for strategic decision-making.
- Managed customer accounts by conducting regular check-ins to assess needs and satisfaction levels.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
Client Relationship Specialist I & II
Global Healthcare Exchange (GHX)
01.2015 - 01.2017
- Supported onboarding, documentation, and account setup.
- Provided workflow troubleshooting and activation support.
- Identified trends and contributed to process improvements.
- Managed ongoing client communications, addressing inquiries and providing updates on account status.
- Managed a diverse portfolio of clients, ensuring timely communication and personalized attention.
Credentialing Specialist
DeKalb Medical
01.2010 - 01.2013
- Processed provider onboarding and verified credentialing records.
- Ensured accuracy and compliance of provider data.
- Communicated with physicians, departments, and external partners to resolve documentation issues.
Education
Master of Jurisprudence - Health Law
Loyola University Chicago
ChicagoBachelor of Science - Health Information Management
Florida A&M University
Tallahassee, FLSkills
- Customer Success & Client Engagement
- Client Retention & Satisfaction
- Onboarding & Training Support
- Escalation & Issue Resolution
- Cross-Functional Collaboration
- Reporting & Documentation
- Salesforce
- Jira
- Monday
- SharePoint
- Confluence
- Microsoft Office
- Excel
- Teams
- Zoom
- Slack
Timeline
Customer Success Manager
Global Healthcare Exchange (GHX)
01.2017 - 01.2019
Client Relationship Specialist I & II
Global Healthcare Exchange (GHX)
01.2015 - 01.2017
Credentialing Specialist
DeKalb Medical
01.2010 - 01.2013
Data Analyst I, Health Economics & Reimbursement
Boston Scientific
2021 - 2024
QA / Client Success Manager
DataOceans
2019 - 2020
Master of Jurisprudence - Health Law
Loyola University Chicago
Bachelor of Science - Health Information Management
Florida A&M University