Tiffany Haney
Cumming
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
8
8
years of professional experience
Work History
Lead Front Desk Coordinator
Modern Obgyn
07.2023 - Current
- Maintained accurate guest records, ensuring seamless communication between departments regarding special requests or needs.
- Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
- Implemented an effective lost-and-found system that facilitated prompt retrieval of misplaced items for guests while minimizing storage requirements at the front desk area itself.
- Conducted regular performance evaluations for front desk staff members, offering constructive feedback aimed at professional development opportunities.
- Oversaw daily cash handling procedures for accuracy purposes, ensuring all transactions were properly recorded and reconciled at the end of each shift.
- Minimized guest complaints by promptly addressing concerns and implementing corrective measures aimed at preventing future occurrences.
Floater Teacher
Carrington Academy
08.2022 - 05.2023
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
- Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
Lead Server
Taco Mac
08.2016 - 05.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Education
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA12.2023
High School Diploma -
West Forsyth High School
Cumming, GA05.2017
Skills
- Exceptional communication
- Appointment Scheduling
- Guest Relations
- Document Preparation
- File Management
- Mail handling
- Customer Service
- Problem-solving skills
- Credit and cash payments
- Microsoft Office
Timeline
Lead Front Desk Coordinator
Modern Obgyn
07.2023 - Current
Floater Teacher
Carrington Academy
08.2022 - 05.2023
Lead Server
Taco Mac
08.2016 - 05.2021
Bachelor of Science - Public Relations
Kennesaw State University
High School Diploma -
West Forsyth High School
Similar Profiles
Christopher GooderChristopher Gooder
Executive Director at OBGYN West A Division Of Premier OBGYN Of MNExecutive Director at OBGYN West A Division Of Premier OBGYN Of MN
Krupa RanaKrupa Rana
MEDICAL RECEPTIONIST at OBGYN & Infertility Services of Northern NJMEDICAL RECEPTIONIST at OBGYN & Infertility Services of Northern NJ
Thalia CorchadoThalia Corchado
Medical Assistant at Women's Health OBGYNMedical Assistant at Women's Health OBGYN