Tiffany Hart
Leesburg,MI
Summary
Dynamic banking professional with extensive experience at Truist, excelling in relationship building and customer service. Proven track record in cross-selling bank products and resolving customer disputes, enhancing satisfaction and loyalty. Skilled in cash handling and reporting, consistently achieving high performance evaluations while fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Senior Relationship Banker
Truist
10.2024 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Answered customer questions and explained available services such as deposit accounts, certificate deposits, and lending.
- Opening accounts with new money YTD $1.5 million
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products. YTD over $400k in lending
- Executed wire transfers, stop payments and account transfers.
Relationship Banker
TRUIST
05.2023 - 10.2024
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
- Explained account terms and conditions to customers.
Universal Banker II
TRUIST
08.2022 - 05.2023
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Customer Service Manager
Publix
07.2017 - 07.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed total store payroll and department specific scheduling
- Managed Department specific profit and loss reports
Assistant Customer Service Manager
Publix
03.2016 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Team Leader
Publix
10.2010 - 03.2016
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Completed weekly payroll for 100+ associates.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Science - Exercise Physiology
Valdosta State University
Valdosta, GA05-2015
Skills
- Customer Service-oriented
- Relationship building and management
- Teller support
- Cash handling
- Loans
- Reporting
Timeline
Senior Relationship Banker
Truist
10.2024 - Current
Relationship Banker
TRUIST
05.2023 - 10.2024
Universal Banker II
TRUIST
08.2022 - 05.2023
Customer Service Manager
Publix
07.2017 - 07.2022
Assistant Customer Service Manager
Publix
03.2016 - 07.2017
Customer Service Team Leader
Publix
10.2010 - 03.2016
Bachelor of Science - Exercise Physiology
Valdosta State University
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