TIFFANY JACKSON
Smyrna
Summary
Responsible and motivated ready to apply education and skills to the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Agent
Bank Of America
11.2023 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
Package Handler
FedEx Ground
08.2023 - 11.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Cashier
Albertsons
10.2015 - 06.2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions, and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Built relationships with customers to encourage repeat business
Cashier
Vons
05.2013 - 07.2015
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts, and provided change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Worked closely with front-end staff to assist customers
- Worked closely with shift manager to solve problems and handle customer concerns
Education
Bachelor of Arts - General Sociology
California State University - San Bernardino
San Bernardino, CA05.2023
Associate of Arts - Sociology for Transfer
Mt. San Antonio College
Walnut, CA12.2019
Skills
- Social science research
- Utilize qualitative methods to study human behavior
- Question framing/develop interview question guides
- Facilitate qualitative interviews
- Conduct participant observation
- Aptitude for listening with intention
- Establishing rapport with research subjects
- Ability to iterate in moment
- Utilize research and theory to write up findings
- Cooperative Attitude
- Detail-Oriented
- Problem Solving
- Verbal and Written Communication
- Time Management Skills
Certification
CITI Ethics Training
Timeline
Collections Agent
Bank Of America
11.2023 - Current
Package Handler
FedEx Ground
08.2023 - 11.2023
Cashier
Albertsons
10.2015 - 06.2023
Cashier
Vons
05.2013 - 07.2015
Bachelor of Arts - General Sociology
California State University - San Bernardino
Associate of Arts - Sociology for Transfer
Mt. San Antonio College
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