Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Jones

Atlanta,MI

Summary

Dynamic professional with extensive experience in operations and event management at Dentsu Creative and Upper Room Atl. Proven track record in staff training and development, enhancing service quality, and optimizing inventory management. Licensed bartender skilled in menu planning and brand promotion, fostering strong supplier relationships to achieve cost efficiencies.

Overview

16
16
years of professional experience

Work History

General Manager

Upper Room Atl
08.2024 - Current
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Planned service for special events by developing drink lists and inventories.
  • Managed and scheduled bartenders and drink servers.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Managed bar and wait staff and directed hiring program.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Designed beverage menus.
  • Purchased beverage stock and handled all inventory needs.

Georgia Market Manager / Booking Coordinator

Dentsu Creative
Atlanta, GA
07.2009 - Current
  • Booked On and Off-Premise events
  • Oversaw activation logistics, scheduling and execution for leading spirit brands including Diageo.
  • Led event coordination, staffing and compliance across Georgia for top-tier activations
  • Networked in market to build partnerships and connections with prospects.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Director of Operations

Greenlight Financial Technology
11.2017 - 01.2022
  • Defined, implemented, and revised operational policies and guidelines.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

Graduate Certificate - Medical Assisting

Sanford Brown College
Atlanta

Skills

  • TIPS server trained
  • Licensed bartender
  • Staff training and development
  • Brand promotion
  • Quality control
  • POS system proficiency
  • Menu planning

Timeline

General Manager

Upper Room Atl
08.2024 - Current

Director of Operations

Greenlight Financial Technology
11.2017 - 01.2022

Georgia Market Manager / Booking Coordinator

Dentsu Creative
07.2009 - Current

Graduate Certificate - Medical Assisting

Sanford Brown College

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Tiffany Jones