Tiffany Kellam
Atlanta
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, previously at Homeowners Advantage. Proven track record in enhancing guest relations and streamlining service processes, leading to increased resident satisfaction. Adept at multitasking and effective problem solving, with a focus on building lasting relationships and delivering tailored solutions.
Overview
7
7
years of professional experience
Work History
Lead Concierge
Homeowners Advantage
07.2022 - 06.2025
- Coordinated guest services, ensuring seamless check-in and concierge support for residents.
- Managed complex requests, providing tailored solutions to enhance resident satisfaction.
- Developed and implemented efficient processes for handling inquiries and service requests.
- Trained and mentored junior staff on best practices in customer service standards.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Collaborated with vendors to secure quality services at competitive rates for residents.
- Streamlined communication channels between residents and management for improved service delivery.
- Resolved conflicts and complaints promptly, maintaining high levels of resident trust and loyalty.
- Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
Expo Runner
Home Grown Restaurant
03.2018 - 06.2020
- Coordinated guest services, ensuring seamless check-in and concierge support for residents.
- Managed complex requests, providing tailored solutions to enhance resident satisfaction.
- Developed and implemented efficient processes for handling inquiries and service requests.
- Trained and mentored junior staff on best practices in customer service standards.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
- Collaborated with vendors to secure quality services at competitive rates for residents.
- Streamlined communication channels between residents and management for improved service delivery.
- Resolved conflicts and complaints promptly, maintaining high levels of resident trust and loyalty.
- Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.
Education
Health Administration
University of Phoenix
Tempe, AZ11.2026
Skills
- Exceptional communication
- Property management
- Guest relations
- Task delegation
- Policy enforcement
- Technology proficiency
- Strong leadership
- Strong work ethic
- Multitasking and organization
- Effective problem solving
- Relationship building
Timeline
Lead Concierge
Homeowners Advantage
07.2022 - 06.2025
Expo Runner
Home Grown Restaurant
03.2018 - 06.2020
Health Administration
University of Phoenix
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