Tiffany Martin
Morrow
Summary
Knowledgeable Leasing Agent with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills.
Well-qualified sales leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Leasing Agent
Eastern Property Management
09.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Hairstylist
Styled By Tiffany
02.2007 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Customer Service Representative
Spectrum
03.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leasing Agent
Weekes Management LLC
10.2015 - 08.2019
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Sales Associate
Executive Cellular - Tmobile
05.2016 - 01.2019
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for customers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
Sales Lead
Best Buy
06.2011 - 05.2016
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Associate of Applied Science - Crime Scene Investigation
Everest University - Tampa
03.2014
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Problem-solving skills
- Customer service
Timeline
Leasing Agent
Eastern Property Management
09.2024 - Current
Customer Service Representative
Spectrum
03.2019 - 11.2021
Sales Associate
Executive Cellular - Tmobile
05.2016 - 01.2019
Leasing Agent
Weekes Management LLC
10.2015 - 08.2019
Sales Lead
Best Buy
06.2011 - 05.2016
Hairstylist
Styled By Tiffany
02.2007 - Current
Associate of Applied Science - Crime Scene Investigation
Everest University - Tampa
References
*References availble upon request.*
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