Tiffany Patterson
Stone Mountain
Summary
Detail-oriented Patient Care Representative with three years of experience in healthcare. Supports patient care through efficient appointment management, insurance verification, and financial inquiries. Expertise in EHR management, phlebotomy, patient scheduling, and medical billing, while ensuring HIPAA compliance and enhancing operational efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Special Education Paraprofessional
Gwinnett County Public Schools
11.2023 - Current
- Supported educational and behavioral needs of students with diverse learning challenges, enhancing safety and comprehension scores. Facilitated individualized education programs, significantly enhancing student outcomes. Streamlined classroom operations through administrative tasks, maximizing instructional time.
- Supported individualized education plans by assisting students with diverse learning needs.
- Implemented behavior management strategies to foster positive classroom environments.
- Collaborated with teachers to develop and adapt instructional materials for student engagement.
Call Center Representative
Kaiser Permanente
02.2022 - 05.2023
- Handled high call volumes, provided expert assistance on insurance coverage and patient concerns, enhancing customer satisfaction by 95%. Verified insurance eligibility and benefits to improve financial transparency, resulting in a 20% increase in patient retention. Scheduled over 30 patient appointments daily, contributing to a 15% increase in customer base while ensuring excellent client-centered care.
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution.
- Utilized CRM software to document interactions, enhancing data accuracy and customer follow-up efficiency.
- Adapted communication style to meet diverse customer needs, improving overall satisfaction ratings.
Patient Service Representative
American Health Imaging
12.2021 - 02.2022
- Scheduled and coordinated appointments for 25+ patients daily, contributing to 12% annual increase in patient volume. Verified insurance and provided detailed payment breakdowns, ensuring 95% transaction transparency and reducing financial risks. Surpassed call quota by 20%, strengthened client relationships, and expanded patient demographics by 10%.
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction.
- Processed insurance verification and pre-authorization requests to ensure timely service delivery.
Education
Associate of Science - Health Science (Pre-Nursing)
South College
Knoxville01-2026
Tiffany Patterson - Phlebotomy
Cambridge College of Healthcare & Technology
Atlanta, GA 05.2001 -
Skills
Special needs advocacy
Student assessment
Behavioral support
Individualized support
Patient registration
Intake form processing
Patient scheduling
Appointment scheduling
Schedule coordination
Calendar management
Information documentation
Medical terminology
Telephone etiquette
Certification
Certified Phlebotomy Technician, First Aid Certification
Timeline
Special Education Paraprofessional
Gwinnett County Public Schools
11.2023 - Current
Call Center Representative
Kaiser Permanente
02.2022 - 05.2023
Patient Service Representative
American Health Imaging
12.2021 - 02.2022
Tiffany Patterson - Phlebotomy
Cambridge College of Healthcare & Technology
05.2001 -
Associate of Science - Health Science (Pre-Nursing)
South College