Tiffany Price
Lithonia,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield of North Carolina
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Assistant Customer Service Manager
Food Lion
11.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
Royal Farms
05.2022 - 11.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Assistant manager
Wendys
02.2020 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Warehouse Associate
Amazon
11.2021 - 01.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Consistently lifted materials weighing as much as 50 pounds.
Inventory Specialist
PICS
07.2019 - 01.2020
- Counting for different locations and stores such as Publix, Lowe's, Napa, Pet Smart, Dunham's, etc.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
Crew Member
Wendys
09.2018 - 06.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%
Education
High School Diploma -
Rockdale County High School
Conyers, Ga05.2019
Skills
- Multitasking and Organization
- Customer Relations
- Employee Training and Supervision
- Collaboration and Teamwork
- ServSafe Certified
- Report Preparation and Analysis
- Team Development
- Data entry
- Critical thinking
- Active listening
- Customer service
Contact
Laurel, MD 20708
Timeline
Customer Service Representative
Blue Cross Blue Shield of North Carolina
04.2024 - Current
Assistant Customer Service Manager
Food Lion
11.2022 - 01.2024
Assistant Store Manager
Royal Farms
05.2022 - 11.2022
Warehouse Associate
Amazon
11.2021 - 01.2022
Assistant manager
Wendys
02.2020 - 05.2022
Inventory Specialist
PICS
07.2019 - 01.2020
Crew Member
Wendys
09.2018 - 06.2019
High School Diploma -
Rockdale County High School
Similar Profiles
Sherri LeonardSherri Leonard
Senior Pharmacy Services Specialist at Blue Cross Blue Shield Of North CarolinaSenior Pharmacy Services Specialist at Blue Cross Blue Shield Of North Carolina
Tiffani BullockTiffani Bullock
State Operations Claims Customer Service Represent at Blue Cross Blue Shield of North CarolinaState Operations Claims Customer Service Represent at Blue Cross Blue Shield of North Carolina
Caroline Hauser, Bsn, RnCaroline Hauser, Bsn, Rn
Episodic Care Manager at Blue Cross Blue Shield of North CarolinaEpisodic Care Manager at Blue Cross Blue Shield of North Carolina