Tiffany Rowe
Madison
Summary
Accomplished Customer Service Representative with expertise in client relationship building and data management, honed at Jim Willis & Associates. Successfully managed electronic policyholder records, enhancing customer satisfaction by 60%. Adept at conflict resolution and maintaining professional demeanor, ensuring efficient operations and fostering strong client connections. Proficient in Microsoft Office and adaptable to various systems.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Jim Willis & Associates
03.2020 - 07.2022
- Managed electronic policyholder records for Auto and Home insurance.
- Processed cancellations, pre-cancellations, and delinquent account notices.
- Assisted customers, lienholders, and mortgage companies with documentation and account research.
Branch Manager / CSR
Labor Finders, Dublin, GA
Dublin
09.2018 - 03.2020
- Managed daily branch operations including hiring, onboarding, and staff scheduling.
- Conducted background checks, handled safety and unemployment documentation.
- Coordinated placements and maintained strong relationships with client companies.
Customer Service Representative
Jim Willis & Associates
03.2001 - 09.2018
- Assisted customers with billing questions, policy changes, and documentation requests.
- Maintained accurate customer files and processed policy updates and changes.
- Provided clear explanations of coverage and policy requirements.
Education
Associate Degree -
Georgia Military College
06.2004
GED -
08.2000
Skills
- Customer support expertise
- Client relationship building
- Conflict resolution strategies
- Knowledge of insurance policies
- Effective call handling
- Data management skills
- Problem-solving capabilities
- Time management proficiency
- Microsoft Office expertise
- Empathetic interactions with clients
- Clear verbal and written communication
- Training staff effectively
- Efficient call triaging methods
- Adherence to established scripts
- Preparation of client records
- Reliability in attendance and performance
- Adaptable to various systems
- Detail-oriented approach to tasks
- Refund processing expertise
- Payment transaction handling skills
- Appointment scheduling proficiency
- General computer skills
- Professional demeanor in all interactions
- Strong verbal communication skills
- Teamwork effectiveness
- Negotiation skills for client engagement
Timeline
Customer Service Representative
Jim Willis & Associates
03.2020 - 07.2022
Branch Manager / CSR
Labor Finders, Dublin, GA
09.2018 - 03.2020
Customer Service Representative
Jim Willis & Associates
03.2001 - 09.2018
Associate Degree -
Georgia Military College
GED -
References
References available upon request.