Tiffany Small
Atlanta
Summary
Gifted community relations professional knowledgeable in fostering relationships between diverse groups of people. A professional background in the arts has provided a unique set of skills including quick and efficient problem solving, special attention to detail, the ability to focus on multiple tasks at once, and an excellent ability to communicate effectively with people at every level of the organization.
Overview
8
8
years of professional experience
Work History
Community Associate Amazon
WeWork- Amazon
05.2023 - Current
- Coordinate facility management to ensure optimal workspace functionality and member satisfaction.
- Perform administrative tasks, including scheduling, filing, and record-keeping, maintaining an organized and efficient work environment.
- Enhance community engagement and increased Amazon's return to office numbers by 20% through organizing and executing various events and programs.
- Analyze member feedback to drive strategic improvements in services and amenities offered.
- Lead initiatives to improve overall member satisfaction surveys by serving as an appointed leader to help share best practices and to motivate Southeast region with incentives for increased.
- Participated in professional development opportunities gaining valuable insights that contributed to the overall success of community initiatives.
- Streamline communication between diverse groups of Amazon employees, Wework management, landlord, and vendors , improving response times and service quality.
Adjunct Professor of Theatre
Kennesaw State University
08.2022 - Current
- Evaluated student performance through assessments, providing constructive feedback to promote academic growth.
- Collaborated with department staff to refine course objectives and align them with institutional goals.
- Taught acting courses, providing instruction to up to 300+ undergraduate students.
- Developed engaging and diverse curriculum for undergraduate courses, enhancing student learning experiences.
- Implemented innovative teaching techniques to foster critical thinking and collaboration among students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Concierge
Spring Place
11.2019 - 03.2020
- Coordinated guest services to enhance visitor experiences and satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed reservations and inquiries through effective communication and scheduling tools.
- Developed strong relationships with clients, anticipating needs for a personalized experience.
- Oversaw daily operations, ensuring adherence to quality standards throughout guest interactions.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Supported event planning efforts, contributing to the successful execution of memorable occasions such as New York Fashion Week and Tribeca Film Festival.
Senior Key Holder
SoulCycle
06.2018 - 09.2019
- Supervised daily operations, ensuring exceptional customer experience and adherence to company standards.
- Trained and mentored new team members on operational procedures and service excellence.
- Implemented improved scheduling practices, enhancing staff productivity and customer satisfaction.
- Addressed any potential conflicts among team members swiftly to maintain a positive work environment conducive to high productivity levels.
- Served as a liaison between store staff and upper management to communicate issues, ideas, and successes effectively.
- Managed complex schedules for staff coverage during peak hours, holidays, vacations, or absences to ensure optimal staffing levels at all times.
Education
Master of Fine Arts - Concentration in Acting
Columbia University
New York, NY05-2018
Bachelor of Arts - Concentration in Theatre and Minor in Dance
Brenau University
Gainesville, GA05-2011
Skills
- Communication and Public Speaking
- Planning and Organization
- Microsoft Office Software Products
- Schedule management
- Clerical support
- Community tour management
- Customer service
- Problem-solving
- Time management
- Multitasking
- Creative thinking
Affiliations
- Alpha Psi Omega Fraternity
- Member, National Pan-Hellenic Council
Timeline
Community Associate Amazon
WeWork- Amazon
05.2023 - Current
Adjunct Professor of Theatre
Kennesaw State University
08.2022 - Current
Concierge
Spring Place
11.2019 - 03.2020
Senior Key Holder
SoulCycle
06.2018 - 09.2019
Bachelor of Arts - Concentration in Theatre and Minor in Dance
Brenau University
Master of Fine Arts - Concentration in Acting
Columbia University