Tiffany Smart
Temple
Summary
Dynamic Referral Coordinator at Tanner Medical Center with expertise in insurance precertification and patient scheduling. Proven ability to enhance patient care through critical thinking and effective communication, successfully managing high volumes of authorizations while ensuring timely access to services. Advocated for patients, securing necessary approvals and fostering strong relationships with healthcare providers.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Tanner Medical Center
11.2020 - 08.2025
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Obtained precertification for hospital surgeries and cancer injections.
Education
Patient Care Technician
Medix College
Smyrna, GA05.2010
Temple High School
Temple, GA05.2007
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Appointment scheduling
- HIPAA regulations
- Insurance precertification processes
- Epic systems
- Critical thinking
- Decision-making
Timeline
Referral Coordinator
Tanner Medical Center
11.2020 - 08.2025
Patient Care Technician
Medix College
Temple High School
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