Tiffany Tangel
Gainesville
Summary
Dynamic customer service professional with decades of experience in sales, marketing, and direct client relations. Proven ability to excel in high-pressure environments while maintaining exceptional service standards for high-value clientele. Recognized for a proactive approach to problem-solving and conflict resolution, ensuring customer satisfaction and loyalty through effective communication and empathetic support. Committed to fostering collaboration within teams and driving innovative ideas that enhance operational efficiency and organizational success.
Overview
22
22
years of professional experience
Work History
Substitute Teacher, K-12
Hall County School System
Flowery Branch, GA
01.2025 - Current
- Implemented lesson plans to foster student engagement and understanding across diverse subjects.
- Adapted instructional methods to meet varying student needs and learning styles.
- Managed classroom behavior effectively, promoting a positive learning environment.
- Collaborated with faculty to align curriculum goals and enhance educational outcomes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Utilized variety of instructional strategies to meet individual student needs.
Warehouse Associate
Amazon
Pendergrass, GA
10.2020 - 12.2024
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in unloading and stacking merchandise safely, adhering to safety protocols.
- Collaborated with team members to optimize workflow and improve efficiency in daily operations.
- Organized storage areas for easy access and efficient space utilization.
- Participated in training new employees on operational procedures and safety practices.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated material handling equipment to efficiently transport goods within warehouse.
- Collaborated with team members to maintain a clean and organized workspace.
- Executed order picking and packing procedures to ensure timely shipment of products.
- Adhered to safety protocols, contributing to a safe working environment for all staff.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Managed inventory levels using Amazon's Warehouse Management System for accurate stock tracking.
CSR
Signs Now Duluth
Duluth, GA
07.2007 - 10.2020
- Directed operations of franchise location as customer service representative.
- Supervised and trained employees to enhance customer service quality.
- Managed all aspects of daily and monthly business functions, including HR and financial operations.
- Cultivated vendor relationships to optimize supply chain efficiency.
- Developed forecasts for future operational needs.
- Oversaw job orders from inception to delivery, ensuring client satisfaction through personalized service.
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Responded to customer requests for products, services, and company information.
Tag and Title Specialist
Arrington Blount Ford
Lawrenceville, GA
03.2004 - 07.2007
- Oversaw handling of sensitive materials and client documentation to ensure compliance and accuracy.
- Organized and maintained filing systems for efficient document retrieval.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever need
Education
Faith Academy High School
Buford, GA2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Classroom management
- Adaptable
- Student engagement
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Relationship building and management
Timeline
Substitute Teacher, K-12
Hall County School System
01.2025 - Current
Warehouse Associate
Amazon
10.2020 - 12.2024
CSR
Signs Now Duluth
07.2007 - 10.2020
Tag and Title Specialist
Arrington Blount Ford
03.2004 - 07.2007
Faith Academy High School