Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Turner

Adairsville

Summary

Dedicated customer service professional skilled in navigating diverse customer needs and providing tailored solutions. Known for effective communication and attention to detail, consistently resolving inquiries while maintaining high customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Results-Cx
Mobile
10.2024 - Current
  • Guided customers through Medicare enrollment and plan selection processes to ensure informed decisions.
  • Handled incoming calls from Medicare beneficiaries, delivering clear information about their benefits and options.
  • Responded promptly to customer inquiries about coverage options, claims status, and other related topics.
  • Addressed and resolved customer complaints and concerns promptly to enhance satisfaction.
  • Assisted customers in navigating the Medicare website, helping them to find the resources they needed.

Customer Service Representative

Foundever Inc.
Atlanta
01.2023 - 10.2024
  • Delivered product information and guided customers in selecting optimal service options.

  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Facilitated product selection, ordering, billing, returns, exchanges, and technical support for customers.
  • Processed orders while ensuring accuracy of customer records in systems.
  • Utilized company software to track interactions and ensure follow-up actions.

Customer Service Representative

Maudlin Products
League City
01.2018 - 03.2022
  • Handled multiple customer requests simultaneously in a fast-paced environment.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

High School Diploma -

West Jefferson High
Harvey, LA
05-2000

Surgical Technician

Delgado Community College
New Orleans, LA

Skills

  • Customer assistance
  • Customer relationship management
  • Medicare expertise
  • Service navigation
  • Electronic records management
  • Information retrieval

Timeline

Customer Service Representative

Results-Cx
10.2024 - Current

Customer Service Representative

Foundever Inc.
01.2023 - 10.2024

Customer Service Representative

Maudlin Products
01.2018 - 03.2022

High School Diploma -

West Jefferson High

Surgical Technician

Delgado Community College
Tiffany Turner