Tiffenay Dunbar
Fortson
Summary
Motivated healthcare and administrative professional with 10+ years of multi-clinic coordination, patient support, contact center customer service, and supervisory experience. Seeking Supervisory Medical Support Assistant (GS-8) to improve clinical access, strengthen Veteran experience, lead MSA teams, and enhance VISN operational performance.
Dynamic healthcare and administrative leader with a decade of expertise in optimizing patient access and enhancing service delivery across multiple clinics. Proven track record in team training and process improvements, seeking a Supervisory Medical Support Assistant (GS-8) position to elevate Veteran experiences and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LPN
Martin Army Community Hospital
Fort Benning
2025.02 - Current
- Administered medications and treatments according to physician orders.
- Monitored patient vital signs and reported changes to the healthcare team.
- Assisted in patient examinations and procedures, ensuring comfort and safety.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
- Maintained accurate patient records in electronic health systems efficiently.
- Implemented infection control protocols to ensure a safe environment for patients.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Performed physical assessments, including vital signs and health history documentation.
Licensed Practical Nurse
Wellstar Health System
LaGrange
2023.09 - Current
- Conduct patient intake, obtain medical history, document care in EHR, and collaborate with interdisciplinary teams.
- Educate patients and families on treatment plans, insurance-related requirements, and follow-up care.
- Coordinate appointments, testing, labs, and specialty consults to support timely access.
- Manage multi-line phones and respond to high-volume patient inquiries tactfully.
- Utilize medical software for documentation, scheduling, and data entry with high accuracy.
- Train new clinical staff on workflows, documentation standards, and patient interaction protocols.
Flight Medic / Aerospace Medical Service Technician (LPN)
U.S. Air Force Reserve
Maxwell AFB
2019.11 - Current
- Coordinate medical readiness, scheduling, and processing for exams, labs, EKGs, vaccinations, and clearances.
- Lead small teams during medical tasks ensuring protocol and safety compliance.
- Maintain medical documentation and accountability systems for patient tracking.
- Interface with multidisciplinary teams to support mission execution and patient care.
- Deliver briefings, training, and orientations to personnel regarding processes and requirements.
Emergency Department Technician / EMT Roles
Wellstar Health System / EMS Care
2021.01 - 2023.01
- Performed patient intake, vitals, documentation, and interdisciplinary coordination.
- Supported fast-paced clinical operations reinforcing contact center capacity and multitasking.
Client Manager (Supervisory/Administrative Role)
Aflac
Columbus
2018.09 - 2023.01
- Supervised service delivery team personnel supporting nationwide broker accounts.
- Conducted staffing recommendations, workload assignment, training, and performance management.
- Provided escalated customer support, issue resolution, and problem management.
- Monitored performance metrics and implemented process improvements.
- Coordinated technology implementations and data exchange platforms with internal IT and external clients.
- Increased sales by 10% through strategic platform enhancements.
Implementation Coordinator (Technical/Data Coordination Role)
Aflac
Columbus
2011.09 - 2018.09
- Primary point of contact for cross-functional implementation teams, clients, and vendors.
- Managed project timelines, resource needs, budgets, and deliverables.
- Analyzed data, generated reports, and maintained documentation for leadership.
- Delivered orientations and trainings on systems and processes.
- Developed and maintained written records, forms, and technical documentation.
Education
Associate of Applied Science - Practical Nursing
Community College of the Air Force
Maxwell AFB, ALBachelor of Science - Criminal Justice (Sociology minor)
Troy University
Troy, ALSkills
- Patient Access & Scheduling
- Call Center & Multi-Modal Contact Support
- Veteran/Patient Customer Service
- Supervisory Leadership & Team Training
- Performance Evaluation & Metrics Tracking
- Clinic Throughput & Workflow Optimization
- Appointment Coordination & Consult Management
- Data Analysis & Reporting
- Insurance Verification & Revenue Support
- Policy/Directive Compliance (HIPAA, VHA)
- Interdisciplinary Collaboration
- CPR / BLS / Emergency Response
Certification
- Licensed Practical Nurse (LPN), GA License #LPN102959
- EMT-B, License #E032880
- National Registry EMT, #E3552884
- CPR / Basic Life Support (BLS)
Technology And Systems
- Healthcare Scheduling & EHR Systems
- Multi-Line Phone / Contact Center Operations
- Microsoft Office Suite & Teams
- Clinical Documentation Systems
- VA/DoD Record Systems (exposure)
- Salesforce-style CRM (Aflac environment)
- Data Analysis & Reporting Tools
Additional Information
Excellent communication & customer service skills with diverse populations, Experience working with Veterans, families, and service members, Proven ability to meet performance metrics, deadlines, and compliance standards, Strong understanding of confidentiality, HIPAA, and regulatory environments
Veterans Status
Veteran
Work Eligibility
Eligible for Federal Employment
Remote Ready
Yes
Federal Career Objective
Motivated healthcare and administrative professional with 10+ years of multi-clinic coordination, patient support, contact center customer service, and supervisory experience. Seeking Supervisory Medical Support Assistant (GS-8) to improve clinical access, strengthen Veteran experience, lead MSA teams, and enhance VISN operational performance.
Personal Information
Citizenship: United States
Timeline
LPN
Martin Army Community Hospital
2025.02 - Current
Licensed Practical Nurse
Wellstar Health System
2023.09 - Current
Emergency Department Technician / EMT Roles
Wellstar Health System / EMS Care
2021.01 - 2023.01
Flight Medic / Aerospace Medical Service Technician (LPN)
U.S. Air Force Reserve
2019.11 - Current
Client Manager (Supervisory/Administrative Role)
Aflac
2018.09 - 2023.01
Implementation Coordinator (Technical/Data Coordination Role)
Aflac
2011.09 - 2018.09
Associate of Applied Science - Practical Nursing
Community College of the Air Force
Bachelor of Science - Criminal Justice (Sociology minor)
Troy University