Tikia Berry
McDonough
Summary
Over twenty years experience as an Administrative Assistant with progressive responsibility providing office support to senior executives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Combine excellent organizational skills with hands-on technical knowledge, superior memory for details, and a strong work ethic. Self-starter with the ability to analyze business operations and recommend strategies to improve performance. Maintain professionalism at all times and use discretion when handling confidential data. Competent "people person" and knowledge of HR practices.
Overview
33
33
years of professional experience
Work History
Production Worker
Kia Motors Manufacturing Georgia
02.2013 - 12.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.
Substitute Teacher, K-12
Henry County Public Schools
08.2009 - 01.2013
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Patient Account Representative
Emory University Hospital
02.2004 - 08.2009
- Ensure the efficient day-to-day functioning of all business operations and provide confidential administrative support to the patients
- Assisted with the file room functions, such as assisting with cleaning jackets, filing and faxing orders to different doctor's office
- Schedule patients for mammogram appointments
- Provided strong customer service by greeting and assisting customers
- Performed data entry.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
Clerk II
Clayton Behavioral Health Center
01.2003 - 01.2004
- Ensure the efficient day-to-day functioning of all business operations and provide confidential administrative support to the president, board of directors, and finance committee
- Operated the switch-board to ensure that all calls were properly directed
- Assisted with Human Resource functions, such as assisting with Account Payables
- Provided strong customer service by greeting and assisting customers
- Provided data entry and filing.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Clerk II
Community Support Services
02.2001 - 01.2003
- Coordinated daily operations and handled office tasks such as correspondence, committee minutes, shipping, file management and database administration
- Maintained computer equipment and trained staff on software and hardware
- Provided support during a time of organizational restructuring
- Assisted with documentation for meetings and corresponded with supervisors and director
- Developed forms and protocols for the educational consortium
- Worked independently to determine methods and procedures for mew assignments.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Order Filler
J.C. Penney Company
06.1991 - 01.2001
- Selected and filled orders that were phoned in the night before by customer service
- Trouble runner.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
Education
MBA -
Capella University
Minneapolis, MN10.2023
Bachelor of Science - Human Resources Management
Capella University
Minneapolis, MN08.2023
Skills
- Proficient with MS Access, MS Excel, MS Word, Windows 10, 11, XP, IDX RAD, Health Quest, IDX, PowerPoint, and Adobe Photoshop/Illustrator Applications
- Assembly Protocols
- Complex Problem-Solving
- Micro Assembly
- Account Resolutions
- Verbal and Written Communication
Accomplishments
- Recognized by multiple schools as an excellent substitute.
- Took all offered shifts to maintain coverage for students
- Specialized in substituting for AP classes.
Additional Information
- Outstanding Student (Three Months)
- Perfect Attendance (Five Months)
- One Year Accuracy Award (2001)
- Employee of the Month (Emory)
Timeline
Production Worker
Kia Motors Manufacturing Georgia
02.2013 - 12.2023
Substitute Teacher, K-12
Henry County Public Schools
08.2009 - 01.2013
Patient Account Representative
Emory University Hospital
02.2004 - 08.2009
Clerk II
Clayton Behavioral Health Center
01.2003 - 01.2004
Clerk II
Community Support Services
02.2001 - 01.2003
Order Filler
J.C. Penney Company
06.1991 - 01.2001
MBA -
Capella University
Bachelor of Science - Human Resources Management
Capella University
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