Tikita Starks
364 Fourth St. Forest Park
Summary
Detail-oriented leader known for enhancing team performance and customer experiences. Expertise in training and development, inventory management, and merchandising strategies aimed at maximizing sales and operational efficiency.
Overview
34
34
years of professional experience
Work History
Assistant Store Manager
All American Quality Food,Inc
02.2016 - Current
- Supervised daily operations to enhance team performance and customer satisfaction.
- Developed staff training programs to improve operational efficiency and service quality.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Implemented merchandising strategies to increase product visibility and drive sales growth.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw cash handling procedures to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Manager
Little Giant Farmers Market
01.2002 - 02.2016
- Led customer service team to enhance overall satisfaction and loyalty.
- Developed training programs to improve staff performance and knowledge retention.
- Implemented new CRM system, streamlining communication and issue resolution processes.
- Analyzed customer feedback to identify trends and drive service improvements.
- Managed scheduling and workflow optimization to ensure efficient operations during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Kept accurate records to document customer service actions and discussions.
Customer Service Manager
Cub Foods
05.1992 - 12.2001
- Took ownership of customer issues and followed problems through to resolution.
- Control the frontend and bookkeeping functions
- Supervise payroll and balance payroll sheet
- Responsible for opening and closing the store
Education
Associate of Arts - Accounting
Massey Business College
Atlanta, GA06-1994
High School Diploma -
Forest Park High School
Forest Park, GA06-1991
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Attention to detail
- Staff supervision
- Customer service management
Timeline
Assistant Store Manager
All American Quality Food,Inc
02.2016 - Current
Customer Service Manager
Little Giant Farmers Market
01.2002 - 02.2016
Customer Service Manager
Cub Foods
05.1992 - 12.2001
Associate of Arts - Accounting
Massey Business College
High School Diploma -
Forest Park High School