Tiler Long
Jefferson
Summary
Reliable, dedicated, and results-oriented professional with proven leadership skills in supervising and mentoring teams, fostering a collaborative work environment, and achieving operational goals. Committed to driving excellence in data management and administrative efficiency. Expertise in customer relations and records management to significantly contribute to organizational success while consistently delivering high-quality work independently. A strong focus on operational effectiveness ensures the ability to meet challenges head-on and exceed expectations.
Overview
13
13
years of professional experience
Work History
Medical Specialist
ClearStar, Inc
02.2024 - Current
- Managed and resolved a diverse range of requests daily through a CRM system, ensuring timely and efficient ticket processing.
- Regularly handled inbound and outbound calls to complete tasks efficiently and ensure timely resolution.
- Consistently performed data entry tasks to ensure seamless processing and timely service for clients.
- Effectively trained new hires to achieve and exceed established key performance indicators (KPIs).
- Developed and nurtured strong relationships with clinics to ensure exceptional turnaround times (TAT), consistently earning praise and multiple 'On The Spot' bonuses for outstanding performance.
- Demonstrated consistent dedication to achieving and maintaining company and departmental objectives, resulting in being designated as a key point of contact for specific departmental oversights
- Achieved a 96% KPI accuracy rate by the end of my first year.
Client Specialist/Medical Data Entry Specialist
Disability Help Group
11.2022 - 07.2023
- Successfully identified and resolved data entry errors, resulting in improved data accuracy
- Extracted data from and of clients through various sources and managed it in an organized computer based system
- Maintained and managed data entry requirements by following data program techniques and procedures
- Answered incoming calls, maintained client relationships, and resolved customer service issues
- Maintained a database of client information, allowing for easy tracking of customer records and interactions
- Consistently managed and successfully resolved over 50 tickets and tasks daily.
Inventory Technician/Department Trainer
Trainz.com
01.2017 - 07.2022
- Identified and reported inventory discrepancies, resulting in improved inventory management
- Conducted data verification to ensure data accuracy and completeness
- Performed data entry and record keeping to track inventory and production
- Provided training and guidance for new hires, transfers and other employees within the company
- Quickly and accurately learned and maintained the knowledge necessary to perform at high volume under a self managing & self motivating position
- Directly contributed to the company’s growth, supporting its expansion from 18 to over 80 employees
Cash Lead/Department Lead
Shoe Carnival
02.2013 - 12.2016
- Implemented new policies and procedures to streamline store operations and increase employee productivity
- Conducted regular inventory audits to ensure accuracy and reduce shrinkage
- Achieved sales goals consistently over a period of 12 months, resulting in a promotion to Department Lead(s)
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Skills
- Keyboarding skills: 75 WPM with high accuracy
- Skilled in Zendesk and Salesforce
- Excel proficiency
- Effective written communication
- Client support expertise
- Proficient time management
- Consistently dependable
- Open to feedback
- Results-driven
- Data entry expert
- Strong attention to detail
- Rapid learner with excellent memory skills
DETAILS
- Jefferson, GA
- United States
- 770-865-9904
- Tilerlong.tl@gmail.com
Timeline
Medical Specialist
ClearStar, Inc
02.2024 - Current
Client Specialist/Medical Data Entry Specialist
Disability Help Group
11.2022 - 07.2023
Inventory Technician/Department Trainer
Trainz.com
01.2017 - 07.2022
Cash Lead/Department Lead
Shoe Carnival
02.2013 - 12.2016