Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim Milam

Dunwoody

Summary

Resourceful Technical Project Manager known for high productivity and efficient task completion. Possess specialized skills in agile project management, risk assessment, and stakeholder communication. Excel in problem-solving, teamwork, and adaptability to lead projects to successful delivery.

Overview

18
18
years of professional experience

Work History

Technical Project Manager

Bitcoin Depot
07.2022 - 02.2026
  • Lead daily Agile ceremonies (standups, sprint planning, grooming, retrospectives) for Backoffice, DevOps, and Mobile Development teams.
  • Partnered with Product and Marketing to translate business requirements into actionable Jira stories and tasks, enhancing sprint planning and execution.
  • Facilitated bi-weekly Change Advisory Board meetings, ensuring compliance with change controls and maintaining system stability during production releases.
  • Key Projects:
  • Led mobile app revamp including UI refresh, promo code fulfillment, KYC functionality, and Buy Online features.
  • Automated alert data transfers from kiosks (BTMs) to the monitoring/dispatch system (Device Manager), streamlining real-time data accessibility.
  • Delivered automated reporting for Accounting, Operations, Customer Service, and Marketing.
  • Automated financial file transfers between banks and accounting vendors.
  • Implemented new connected platforms such as Banxa and Reloadly within the Mobile app to allow customers to pay for Crypto with a credit card and purchase gift cards with digitized cash.

Technical Project Manager

BlockFi
08.2021 - 06.2022
  • Implemented Agile project methodologies using Jira for Data Science, Machine Learning, and BI/Analytics teams.
  • Facilitated daily standups and sprint execution; communicated timeline adjustments to stakeholders.
  • Integrated Jira with Monday.com for enhanced project tracking and improved portfolio-level visibility.
  • Developed Jira forms to streamline cross-team requests, minimizing reliance on instant messaging.
  • Facilitated company-wide training sessions for Confluence (Kafka) and Databricks, enhancing team collaboration and knowledge sharing.
  • Data pipeline modernization: migrated production data into Databricks for improved accessibility and performance.
  • Transaction Reconciliation Engine validating BlockFi, Custodian, and third-party blockchain data.
  • Highlighted major initiatives and contributions

Senior Analyst, Infrastructure PMO

Intercontinental Exchange
Sandy Springs
03.2019 - 07.2021
  • Defined and documented project requirements in alignment with ICE policies.
  • Coordinated infrastructure resources across technology teams to align efforts and optimize project delivery.
  • Led recurring status meetings to track project progress and ensure timely execution of project plans.
  • Outlined and prioritized significant project initiatives to guide strategic planning and resource allocation.
  • San Francisco trade floor IT buildout.
  • Microsoft Exchange server upgrade.
  • Migration of Webex traffic to the ICE Global Network.
  • NYSE camera system upgrade to Genetec.
  • Implementation of the ICE Data lake.

Infrastructure Delivery Analyst — Clearing/Virtualization

Intercontinental Exchange
01.2014 - 02.2019
  • Managed ordering, tracking, and implementation of Clearing/Virtualization infrastructure to enhance operational readiness.
  • Tracked requirements, issues, documentation, and dependencies for infrastructure projects, ensuring alignment with project goals.
  • Developed reusable templates for new environment buildouts, streamlining the setup process.
  • Managed complex multi-technology projects across interfaces and systems.
  • Upgraded Clearing business databases from 1g to 10g to improve backup speeds.
  • Built infrastructure for ICE Clear Singapore and ICE Clear Netherlands.
  • Built IBA infrastructure supporting global gold pricing.
  • Primary contact for application, development, QA, and support teams requiring new infrastructure or enhancements.
  • Outlined significant project achievements.

Configuration Manager / Operations Advocate

Macy’s Systems & Technology
Johns Creek
12.2010 - 01.2014
  • Liaised between Infrastructure and Macy’s Advertising System teams to streamline communication and resolve technical issues.
  • Facilitated tri-weekly configuration management meetings for five marketing teams to align priorities and improve collaboration.
  • Maintained the Advertising System Configuration Management Database.
  • Ensured environments were prepared for QA testing and managed multiple releases.
  • Updated disaster recovery documentation and coordinated high-priority fixes through change control to enhance system resilience.
  • Project manager for production server migration from offsite to inhouse.

Operations Advocate

Macy’s Systems & Technology
06.2009 - 12.2010
  • Allocated infrastructure resources for deployment activities, supporting operational readiness and stability.
  • Led operations support for 12 Development/QA environments.
  • Managed daily and monthly deployments of bug fixes and enhancements.
  • Advocated for improved deployment software, enhancing testing processes through monitored offshore QA activities.
  • Prepared monthly deployment plans, coordinating release elements to ensure timely and efficient deployments.

Developer

Macy’s Systems & Technology
06.2008 - 06.2009
  • Completed an executive development program to enhance skills for advanced management roles.
  • Resolved customer-reported defects to maintain application stability and improve user experience.
  • Developed software solutions to enhance retail operations and customer experience.
  • Collaborated with cross-functional teams to define project requirements and timelines.
  • Implemented system integrations to streamline inventory management processes.

Education

BBA - Management Information Systems

The University of Georgia — Terry College of Business
Athens, GA
05-2008

AS - Business Administration

Darton College
Albany, GA
05-2006

Skills

  • Agile project management
  • Technical project planning
  • Product roadmapping
  • Stakeholder management
  • Cross-functional collaboration
  • Change management
  • Technical documentation
  • Jira
  • Mondaycom
  • IT infrastructure
  • Problem solving
  • Microsoft Suite

Timeline

Technical Project Manager

Bitcoin Depot
07.2022 - 02.2026

Technical Project Manager

BlockFi
08.2021 - 06.2022

Senior Analyst, Infrastructure PMO

Intercontinental Exchange
03.2019 - 07.2021

Infrastructure Delivery Analyst — Clearing/Virtualization

Intercontinental Exchange
01.2014 - 02.2019

Configuration Manager / Operations Advocate

Macy’s Systems & Technology
12.2010 - 01.2014

Operations Advocate

Macy’s Systems & Technology
06.2009 - 12.2010

Developer

Macy’s Systems & Technology
06.2008 - 06.2009

BBA - Management Information Systems

The University of Georgia — Terry College of Business

AS - Business Administration

Darton College
Tim Milam