Timberlie Smith
Hoschton
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships. Personable and results-driven professional with strong aptitude for strategic planning and organizational management. Knowledge of process optimization and resource allocation, coupled with proficiency in project management and team leadership. Committed to learning and growing in a new environment.
Overview
9
9
years of professional experience
Work History
Director of Operations
Braselton Fit Body Boot Camp
10.2015 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Demonstrated exceptional ability to adapt quickly to changing market conditions, modifying sales tactics as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supported company growth by maintaining organized records of client billing information.
- Managed member accounts, ensuring timely billing and accurate recordkeeping.
- Resolved billing issues for improved customer satisfaction and reduced late payments.
- Managed multiple accounts simultaneously, ensuring accurate billing and payment tracking.
Server
Caroline's On Main
04.2024 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Wedding Coordinator
Design House Of Flowers
02.2021 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
Education
High School Diploma -
Jackson County Comprehensive High School
Jefferson, Ga05.2014
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Cost control
- Leadership training
- Schedule oversight
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Decision-making
- Customer service
- Employee relations
- Data analysis
- Hiring and onboarding
- Customer retention
- P&L management
- Customer care
- Sales process
- Active listening
- Sales management
- Negotiation
- Up-selling
- Cold calling
Timeline
Server
Caroline's On Main
04.2024 - 11.2024
Assistant Wedding Coordinator
Design House Of Flowers
02.2021 - 10.2023
Director of Operations
Braselton Fit Body Boot Camp
10.2015 - Current
High School Diploma -
Jackson County Comprehensive High School
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