Timmothy Wilkes
Savannah
Summary
Dynamic IT Specialist with a proven track record at TEKsystems, excelling in technical support and system upgrades. Adept at problem-solving and team collaboration, I enhance operational efficiency and user satisfaction. Skilled in software installation and IT diagnostics, I consistently deliver high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
IT Specialist
TEKsystems
Hilton Head Island
12.2025 - Current
- Installed and configured hardware and software systems for client environments.
- Provided technical support to end-users via phone, email, and in-person.
- Monitored system performance, identifying and reporting issues to management for timely resolution.
- Conducted regular maintenance checks on computers and servers, ensuring reliable operation and minimizing downtime.
- Installed and configured printer network hardware and software for seamless operations.
- Performed routine maintenance on printer network systems, maintaining operational efficiency and preventing disruptions.
Prep Cook
Joe's Crab Shack
Chesapeake
03.2023 - 12.2023
- Ensured strict adherence to quality and safety standards to uphold health regulations.
- Collaborated with team members to streamline workflows and improve kitchen operations.
- Developed new menu items to attract customer interest and enhance dining experience.
Manager
Donatos Pizza
Savannah
11.2020 - 07.2021
- Managed customer service, scheduling, and inventory to ensure smooth operations.
- Supervised and trained staff, enhancing service quality and team collaboration.
- Operated POS systems and enforced safety protocols to maintain compliance and security.
Chef
Lucky's Market
Savannah
04.2019 - 12.2020
- Managed kitchen operations during busy service hours.
- Led kitchen operations, coordinating with vendors to ensure timely delivery of quality ingredients.
- Maintained high standards for food consistency and safety, contributing to positive customer experiences.
- Prepared diverse menu items using fresh, local ingredients.
- Ensured compliance with food safety and sanitation standards.
Graphic Designer Intern
The Creative Approach
Atlanta
12.2018 - 02.2019
- Collaborated with clients and senior designers to create cohesive on-brand content.
- Designed marketing materials, implementing client feedback for final revisions.
- Managed multiple project deadlines using Adobe Suite, ensuring timely delivery.
Education
Bachelor of Science - Interactive Technologies
Full Sail University
Winter Park, FL03-2027
Associate of Science - Game Development/Interactive Design
Full Sail University
Winter Park, FL07-2024
Certification - Game Development/Interactive Design
Full Sail University
Winter Park, FL02-2023
Associate of Arts - Graphic Design
Independence University
03-2020
Skills
- Technical support
- IT troubleshooting
- Technical issue analysis
- IT diagnostics
- Hardware diagnostics
- Software installation
- System upgrades
- Project management
- Game development
- User interface design
- Problem solving
- Customer service
- Team collaboration
Tools And Software
- Unreal Engine
- Adobe Creative Cloud
- Microsoft Office
- Trello
- Windows OS
- Zoom
Timeline
IT Specialist
TEKsystems
12.2025 - Current
Prep Cook
Joe's Crab Shack
03.2023 - 12.2023
Manager
Donatos Pizza
11.2020 - 07.2021
Chef
Lucky's Market
04.2019 - 12.2020
Graphic Designer Intern
The Creative Approach
12.2018 - 02.2019
Bachelor of Science - Interactive Technologies
Full Sail University
Associate of Science - Game Development/Interactive Design
Full Sail University
Certification - Game Development/Interactive Design
Full Sail University
Associate of Arts - Graphic Design
Independence University