Timmy Gonzalez
Snellville
Summary
Strategic manager with expertise in team leadership and inventory management. Enhanced operational efficiency and customer satisfaction through targeted training and conflict resolution. Committed to fostering collaboration and implementing process improvements that reduce costs and elevate service quality.
Overview
21
21
years of professional experience
2
2
Languages
Work History
General Warehouse Associate
HD Supply
Forest Park, GA
08.2025 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Trained new employees on operational procedures, receiving, and safety standards to enhance team performance.
- Operated RF scanners to track merchandise and verify contents of containers.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Coordinated inbound shipments, ensuring accurate documentation and timely receiving.
Manager
Tims Quick Stop
Lawrenceville, Georgia
12.2024 - 06.2025
- Streamlined daily operations, improving store efficiency and customer experience.
- Scheduled employee shifts to maximize workforce coverage.
- Trained staff in customer service and sales techniques to boost customer satisfaction.
- Streamlined daily operations to enhance store efficiency.
- Oversaw cash handling processes, ensuring accurate transactions and minimizing discrepancies.
- Executed thorough opening, closing, and shift change functions to uphold operational standards.
Line Lead
Suzanna's Kitchen
Duluth, Georgia
07.2024 - 12.2024
- Supervised daily operations of production line, improving workflow and minimizing downtime.
- Ensured compliance with quality control standards during manufacturing process.
- Coordinated staff workflows to meet production schedules and optimize resource allocation.
- Ensured compliance with quality control standards, maintaining product integrity and customer satisfaction.
- Trained new team members on safety protocols and operational procedures.
- Communicated effectively with supervisors regarding operational issues.
Manager
Hebron 1 Services LLC.
Lawrenceville, GA
07.2008 - 02.2024
- Improved customer satisfaction by promptly resolving disputes, maintaining open communication, and ensuring high-quality service delivery.
- Mediated staff conflicts by actively listening to concerns and facilitating appropriate resolutions.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Machine Operator
Ryerson Tull
Norcross, GA
02.2005 - 02.2010
- Operated and maintained machinery in manufacturing environment, enhancing reliability and reducing downtime.
- Adjusted machine settings to achieve proper functioning and improve output.
- Adjusted machine settings to optimize performance and maximize output.
- Collaborated with team members to consistently meet production quotas and deadlines.
- Collaborated with team members to meet production quotas and deadlines, ensuring consistent workflow.
- Demonstrated adaptability by quickly mastering new machinery and implementing updated processes.
- Followed safety protocols and guidelines to minimize accident risks.
Education
ASSOCIATE OF ARTS - COMPUTER PROGRAMMING
Gwinnett Technical College
Lawrenceville, GA12-2024
GED -
Gwinnett Technical College
Lawrenceville, GA07-2005
Skills
- Proficient with RF scanner
- Inventory management
- Receiving incoming deliveries
- Team onboarding
- Team collaboration
- Inventory tracking
- Material handling
- Packaging and labeling
- Problem-solving
- Decision making
- Customer service and support
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Hashem Abuiasheh, Boss, Hebron 1 Services LLC, Lawrenceville, GA, (678) 462-9278
- Gregorio Perez, Manager, Ryerson, Norcross, GA, (404) 839-2451
- Samuel Maradiaga, Work Affiliate, Quirch Foods, Doraville, GA, (678) 260-7744
Timeline
General Warehouse Associate
HD Supply
08.2025 - Current
Manager
Tims Quick Stop
12.2024 - 06.2025
Line Lead
Suzanna's Kitchen
07.2024 - 12.2024
Manager
Hebron 1 Services LLC.
07.2008 - 02.2024
Machine Operator
Ryerson Tull
02.2005 - 02.2010
GED -
Gwinnett Technical College
ASSOCIATE OF ARTS - COMPUTER PROGRAMMING
Gwinnett Technical College