Timothy Callaway
Sany Of America
Newnan
1
Certification
2024
years of professional experience
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Work History
Customer Service Representative/forklift Operator
- Resolved customer inquiries regarding orders, product availability, and delivery updates.
- Processed purchase orders and maintained accurate records in CRM and ERP systems.
- Coordinated with dealers, logistics teams, and internal departments to support timely fulfillment.
- Investigated billing, shipment, and account issues, providing clear follow-up to customers.
- Communicated order status changes and service updates with accuracy and professionalism.
- Monitored case queues and prioritized requests to maintain responsive customer support.
- Documented customer interactions and updated account information to ensure data integrity.
- Supported process improvements by identifying recurring service issues and escalating concerns appropriately.
- Responded to customer requests for products, services, and company information.
Parts Expert
1 Year 10 Months- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Have 15 years of warehouse experience working as a forklift driver and stand up reach truck and order picker.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- trained trainees for OSHA precautionary training at Sany of America.
- have experience in working with WPS.
Forklift Operator
1 Year 2 Months- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Packed items into appropriate containers for shipment.
Supervisor
11 Years 2 Months- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma
Skills
20 + yrs working in warehouses working as forklift operator
and stand up reach truck and trainer. have experience working with WPS.
Parts Expert for Sany Of America
Trainer for Saddle Creek Logistics
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Problem resolution
Certification
Forklift operator certification
Timeline
Parts Expert
Sany Of America
07.2021 - 05.2023Read More
Forklift Operator
Saddle Creek Logistics
01.2019 - 03.2020Read More
Supervisor
Home Depot
02.2007 - 04.2018Read More
Newnan High School
High School Diploma
Read More
Customer Service Representative/forklift Operator
Caterpillar
Read More