TIMOTHY T HENSON
DANIELSVILLE
Summary
Highly motivated and results-driven professional with a unique combination of managerial skills and analytical problem-solving abilities. Demonstrated talent for team building, leadership, and motivation, fostering a positive work environment that promotes collaboration and productivity. Exceptional customer relations aptitude and strong relationship-building skills. Adept at making independent decisions and exercising sound judgment to drive positive outcomes. Committed to the growth and success of the organization, leveraging training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels. Bringing 15 years of combined experience in the propane industry, with diverse experiences ranging from working on a dock filling cylinders to bulk delivery, service work, plant, and operations management. Boasting an excellent safety record with zero accidents or safety incidents. Proven manager with a track record of increasing profits from 2 million to 5 million annually while successfully managing mergers and acquisitions of additional sales territory. Implemented strategies that increased route efficiency and profitability by 5%.
Overview
24
24
years of professional experience
Work History
Operations Manager
Suburban Propane
08.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Center Manager
GAS EQUIPMENT COMPANY, A MAKEEN Energy Company
10.2017 - 08.2024
- Oversaw the integration and operations of a partnered company
- Fully absorbed the inventory and shipping responsibilities of another branch
- Awarded most improved branch and branch momentum awards
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Customer Service Manager
Gas Incorporated
08.2015 - 04.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Followed through with client requests to resolve problems
- Conducted driver ride-alongs and observations to evaluate and improve driver performance
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies
- Cleared years of back logged service in less than 4 months
Delivery Driver/Service Tech
Thrifty Propane
11.2013 - 07.2015
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed on-time deliveries by choosing best and most efficient routes
- Managed on-site and off-site installation, repair, maintenance, and test tasks
- Responded quickly to emergency maintenance requests for timely on-call support
Delivery Driver
Ferrellgas
05.2010 - 10.2013
- Delivered LP Cylinders to commercial accounts in and around the Columbus area
- Kept detailed mileage and fuel reports to track overall fuel costs
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Operated vehicle safely in highly congested areas with no traffic violations
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Verified accuracy of all deliveries against order forms
Forklift Operator
FedEx
05.2009 - 10.2009
- Loading and unloading of trailers
- Final QC of palatalized loads prior to shipping
- Operated forklift in compliance with OSHA guidelines and organizational policies
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas
Heavy Diesel Mechanic
Self-employeed
11.2008 - 05.2009
- Maintained a fleet of tractor trailers for various customers in the Clarksville area
- Conducted preventative maintenance and scheduled service work
- Brake and Tires
- Suspensions
- Trailer decks
- Electrical
- Hydraulic
- Exterior engine work
Squad Leader
US Army
07.2001 - 10.2008
- Conducted preventative maintenance and made necessary repairs on a variety of wheeled vehicles ranging from 2k tilt frame fork lift to eight wheeled vehicles
- Systems worked on include: Brake and tire (Hydraulic and pneumatic), Hydraulic, Electrical, Steering, Suspension, Engine (no tear downs or rebuilds), Drive train
- Managed and trained a team of 12 individuals
- Coordinated schedules and set appointments
- Evaluated staff performance on a monthly basis
- Submitted weekly evaluation reports to senior officials
Education
Associate's Degree - CAD/CADD, Drafting and/or Design Technology
ITT Technical Institute
Indianapolis, IN05.2016
Skills
- Microsoft Office
- Inter-department collaboration
- Personnel training and development
- Complaint resolution
- Customer Relations
- Account management
- Analytical problem solver
- Accomplished manager
- Operations management
- Delegation and supervision
- Training and mentoring
- Route management
CETP 1.0, 2.2, & 2.4
Acquired CETP certifications currently working on 3.1-3.5
Timeline
Operations Manager
Suburban Propane
08.2024 - Current
Customer Service Center Manager
GAS EQUIPMENT COMPANY, A MAKEEN Energy Company
10.2017 - 08.2024
Customer Service Manager
Gas Incorporated
08.2015 - 04.2017
Delivery Driver/Service Tech
Thrifty Propane
11.2013 - 07.2015
Delivery Driver
Ferrellgas
05.2010 - 10.2013
Forklift Operator
FedEx
05.2009 - 10.2009
Heavy Diesel Mechanic
Self-employeed
11.2008 - 05.2009
Squad Leader
US Army
07.2001 - 10.2008
Associate's Degree - CAD/CADD, Drafting and/or Design Technology
ITT Technical Institute
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