Timothy Hunter
Lawrenceville
Summary
Customer service-oriented college graduate with years of successful experience in the service and hospitality industry. With a degree and business and marketing management & extensive knowledge in food safety and proper steps for absolute guest satisfaction. Exceptional in making sure that guest satisfaction is the number one priority.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Spirit Airlines
02.2021 - Current
- Assisted in resolving passenger concerns, effectively managing difficult situations with professionalism and empathy.
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
- Monitored safety protocols, conducting pre-flight checks to maintain compliance with aviation regulations.
- Collaborated with crew members to coordinate in-flight services, optimizing efficiency and service delivery.
The Melting Pot
Jennifer King
03.2023 - 02.2025
Server
The Cheesecake Factory
06.2014 - 10.2021
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Served needs of more than a number of customers in a fast paced, busy environment.
- Assisted in training new servers to serve food to guests.
- Managed quality control of food and desserts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Steak N Shake
08.2012 - 04.2014
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing payment processing and cash management practices.
- Prepared beverages and filled food orders for customers.
Education
Associate of Applied Science - Business Marketing Management
Lanier Technical College
Oakwood, GA05.2021
High School Diploma -
Collins Hill High School
Suwanee, GA05.2011
Skills
- Cash handling expert
- Menu memorization
- Sales expertise
- To-go order preparation
- Food and sales promotion
- High-volume dining
- Ordering procedures
- Communication skills
Certified Service Trainer for The Cheesecake Factory
Assist in training new Servers to learn the menu items and the computer system as well as drink specials and new menu additions.
Timeline
The Melting Pot
Jennifer King
03.2023 - 02.2025
Flight Attendant
Spirit Airlines
02.2021 - Current
Server
The Cheesecake Factory
06.2014 - 10.2021
Server
Steak N Shake
08.2012 - 04.2014
High School Diploma -
Collins Hill High School
Associate of Applied Science - Business Marketing Management
Lanier Technical College
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