Timothy Krieger
McDonough,GA
Summary
Professional service manager skilled in optimizing operations, fostering team collaboration, and driving impactful results. Demonstrates strong leadership, problem-solving capabilities, and adaptability to changing needs. Expertise includes strategic planning, customer service excellence, and process improvement. Known for reliability, efficiency, and results-oriented mindset.
Overview
22
22
years of professional experience
Work History
Senior Service Manager
E3 Diagnostics
Arlington Heights, IL
03.2023 - Current
- Created service revenue growth over the Southeast Service Region in 2025
- Spearheaded the 'Rising Tides' pilot program, successfully enhancing the resilience and adaptability of customer care operations.
- Provided strategic oversight to ensure field service technicians maintain rigorous standards of quality and ANSI standards compliance
- Acting as the primary point of escalation to successfully resolve complex on-site technical and client challenges
- Driving personnel development through functional training, structured onboarding, and continuous competency enhancement initiatives.
- Designed and implemented optimized operational territories, significantly reducing technician travel time and accelerating customer response rates.
Lead Trainer/Functional Manager
E3 Diagnostics
Arlington Heights, IL
09.2021 - 03.2023
- Created Instructional classes to train technicians
- Oversee and support technicians on demand
- Train technicians on standards and procedures at E3 Diagnostics
- Coordinate and create content for the National Technician Service meeting
- Provide initial training to new technicians
- Created content for standard operating procedures for technicians in the field, proficiency, and certification manual.
- Audit technicians on calibrations and performance in the field
Field Service Technician/Trainer
Natus H&B/ Otometrics
Schaumburg, IL
01.2015 - 08.2021
- Subject Matter Expert for Costco: directed development in Costco install procedures
- Trained Technicians how to calibrate and repair equipment
- Trained Technicians on the use of Salesforce and field service application for mobile purposes
- Responsible for servicing the southeast United States through calibration, repair, and installation of audiometric equipment
Field Service Technician
Gordon N. Stowe & Assoc. Inc.
St. Peters, MO
10.2012 - 03.2014
- Calibrated audiometric equipment in a four-state region
- Repaired Audiometric Equipment, Auditory Brainstem Response Units (ABR), and performed repairs on various types of medical equipment
- Accountable for billing and creating purchase orders
Distributor
Adam Puchta Winery
Hermann, MO
10.2010 - 10.2012
- Created
- Coordinated and presented products for marketing purposes
Biomedical Equipment Technician
United States Army Reserves
11.2008 - 07.2011
- Performed preventive maintenance on medical equipment
- Non-Commissioned Officer in Charge of Soldiers daily tasks and duties
- Trained reserve soldiers in warrior tasks and drills i.e.: range safety; maintenance of equipment
- Certified Instructor for the Combat Life Savers Course (Teaches soldiers life saving techniques to prevent death in a combat situation.)
Audiometric Technician
Occupational Health Testing
Union, MO
01.2008 - 01.2009
- Performed onsite hearing tests as a Certified Occupational Hearing Conservationist
- Prepared summary reports for companies to follow OSHA/MSHA regulations
Infantry
United States Army
11.2003 - 03.2007
- Supervised daily activities of lower ranking soldiers i.e.: fitness training; barrack inspection; executed disciplinary actions
- Proficient in receiving and implementing orders and directions in a combat situation (IRAQI FREEDOM VETERAN)
- Responsible for maintenance of vehicles
- Team Leader in Iraq – direct leadership of 3 other soldiers in combat maneuvers
- Traversed language barriers with Iraqi locals
Education
High School Diploma -
Non-Commissioned Officer Professional Development School / Warrior Leader Course
undefined
Sabalauski Air Assault School
Biomedical Equipment Technician Training School
Department of Defense
02.2010
High School Diploma - undefined
Pike-Delta-York High School
05.2003
Skills
- Customer satisfaction
- Operations management
- Crisis management
- Incident management
- Problem-solving
- Team leadership
AWARDS
Air Assault Badge, Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medal, Combat Infantryman’s Badge, Iraqi Campaign Medal, Non-Commissioned Officer Professional Development Ribbon, Master Technician-E3 Diagnostics 2023, Best Friend Award-E3 Diagnostics 2023
Timeline
Senior Service Manager
E3 Diagnostics
03.2023 - Current
Lead Trainer/Functional Manager
E3 Diagnostics
09.2021 - 03.2023
Field Service Technician/Trainer
Natus H&B/ Otometrics
01.2015 - 08.2021
Field Service Technician
Gordon N. Stowe & Assoc. Inc.
10.2012 - 03.2014
Distributor
Adam Puchta Winery
10.2010 - 10.2012
Biomedical Equipment Technician
United States Army Reserves
11.2008 - 07.2011
Audiometric Technician
Occupational Health Testing
01.2008 - 01.2009
Infantry
United States Army
11.2003 - 03.2007
Non-Commissioned Officer Professional Development School / Warrior Leader Course
undefined
Sabalauski Air Assault School
Biomedical Equipment Technician Training School
Department of Defense
High School Diploma - undefined
Pike-Delta-York High School