Timothy Timothy
Johns Creek
Summary
Highly accomplished Operations Manager with a proven track record of over 10 years leading cross-functional teams and successfully managing projects from initiation to delivery. Adept at driving process improvements and focused on achieving optimal team performance, cost-cutting, and operational enhancements. Committed to reducing costs while maintaining high-quality products and services. Recognized for being a reliable team player dedicated to building high-performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project & Operations Manager
Realms of Glory International
03.2021 - Current
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Implemented agile-type tracking system to provide transparency, as well as identify opportunities for improvement
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Develop and execute strategic plans to achieve organizational goals.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Manager of Operations
Winners Chapel International
10.2016 - 09.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Director of Operations
Green Age Technology International Limited
03.2012 - 08.2013
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Led cross-functional teams to address critical operational challenges, fostering collaborative approach that leveraged diverse skills and perspectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
IT Manager
Ultimate Health Management Services Limited
04.2011 - 02.2012
- Supervised and managed day-to-day operations of the IT department by overseeing projects and providing technical support to staff
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Oversaw IT department operations and training.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
CISCO Lab Assistant
Kharkiv National University Of Radio Electronics
08.2008 - 03.2010
- Installed and configured wireless networking equipment
- Maintained a positive learning environment by encouraging active participation among students through activities, discussions, and role-playing exercises
- Provided support during training sessions by answering questions from participants and providing feedback on their performance
- Assisted with scheduling of classes, and workshops including room reservations, catering arrangements, equipment setup, troubleshooting and other logistics needs
- Organized and facilitated training with department managers to ensure compliance with organizational standards
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
Education
No Degree - Scrum Master Comprehensive Training Program
Nstar Technologies
Atlanta, Georgia09.2024
Master of Arts - Marketing and Management
Eastern Mediterranean University
Famagusta, Northern Cyprus06.2014
Bachelor of Science - Computer Engineering
Kharkiv National University Of Radio Electronics
Kharkiv, Ukraine06.2010
Skills
- Agile Methodologies and Scrum framework
- Project and Operations Management
- Agile development & Best practices
- Google sheets, Salesforce, MS Excel, PowerPoint
- Facilitation, Coaching, Conflict Resolution, Communication, Collaboration
- Risk Management and Mitigation
- Team Leadership and Development
- Process Improvement and Optimization
- Stakeholders Management and Communication
- Budgeting, Cost Control, Strategic and Financial Planning
- Problem-solving and Strategic planning
- Policies and procedures implementation
Certification
- Comptia A+ Certificate
- Cisco Certified Network Associate/CCNA Certification
- Certified Scrum Master (CSM)
Timeline
Project & Operations Manager
Realms of Glory International
03.2021 - Current
Manager of Operations
Winners Chapel International
10.2016 - 09.2020
Director of Operations
Green Age Technology International Limited
03.2012 - 08.2013
IT Manager
Ultimate Health Management Services Limited
04.2011 - 02.2012
CISCO Lab Assistant
Kharkiv National University Of Radio Electronics
08.2008 - 03.2010
No Degree - Scrum Master Comprehensive Training Program
Nstar Technologies
Master of Arts - Marketing and Management
Eastern Mediterranean University
Bachelor of Science - Computer Engineering
Kharkiv National University Of Radio Electronics
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