Tina Cronan
SHARPSBURG
Summary
Dynamic Nurse Manager at AHF with proven expertise in staff supervision and patient advocacy. Successfully led teams to enhance clinical outcomes and foster professional development. Adept at conflict management and critical thinking, ensuring regulatory compliance while delivering high-quality care to diverse populations. Committed to empowering clinical staff and optimizing patient care strategies.
Overview
11
11
years of professional experience
Work History
Nurse Manager
AHF
07.2019 - Current
- Led staff meetings to keep team informed of departmental changes and provide opportunities for clinical staff to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of clinical staff members.
- Trained new clinical staff in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff clinic and allow clinical staff earned time off.
- Supervised, directed, and motivated high-quality performance from clinical staff.
- Fostered open communication among clinical staff through regular team meetings, promoting collaboration and shared decisionmaking.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between clinical staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment.
- Supervised 4 clinical staff in Healthcare Clinic serving over 2,800 patients and supporting up to 4 providers.
- Evaluated skills of clinical staff and verified staff certifications for validity.
- Promoted professional development opportunities to encourage clinical staff to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Oversaw infection control procedures to protect patients from infections and keep healthcare center staff compliant with state regulations.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
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- Delivered high level of quality care to diverse populations.
- Conducted patient triage, facilitating appropriate referrals to Urgent Care, Emergency Room, and coordinating appointments with in-office providers
- Monitored patient reactions after administering medications and vaccines.
Registered Nurse Case Manager
AHF
11.2018 - 06.2019
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
Office Administrator
AID Atlanta
09.2014 - 10.2018
- Oversaw Ryan White budget and collaborated with CEO and CFO on funding requests from state and federal government.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for clinical staff to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of clinical staff members.
- Trained new clinical staff and office staff in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff clinic and allow clinical staff earned time off.
- Supervised, directed, and motivated high-quality performance from clinical staff.
- Fostered open communication among clinical staff through regular team meetings, promoting collaboration and shared decisionmaking.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between clinical staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment.
- Supervised 5 clinical staff in Healthcare Clinic serving over 400 patients and supporting up to 2 providers.
- Evaluated skills of clinical and staff and verified staff certifications for validity.
- Promoted professional development opportunities to encourage clinical staff to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Oversaw infection control procedures to protect patients from infections and keep healthcare center staff compliant with state regulations.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Worked at least 20 hours per month as floor nurse to maintain clinical proficiency.
- Delivered high level of quality care to diverse populations.
- Conducted patient triage, facilitating appropriate referrals to Urgent Care, Emergency Room, and coordinating appointments with in-office providers
- Monitored patient reactions after administering medications and vaccines.
Education
Associate of Science - Nursing
University of West GA
Carrollton, GA05-1987
High School Diploma -
Monroe High School
Albany, GA05-1980
Skills
- Staff supervision
- Critical Thinking
- Staff leadership
- Hiring and terminations
- Staff development
- Patient education and advocacy
- Conflict management
- Direct patient care
- Staff coaching and mentoring
- Emergency response
- Clinical expertise
- Motivational skills
Affiliations
- Ryan White Planning Council and Assessment Committee.
Timeline
Nurse Manager
AHF
07.2019 - Current
Registered Nurse Case Manager
AHF
11.2018 - 06.2019
Office Administrator
AID Atlanta
09.2014 - 10.2018
Associate of Science - Nursing
University of West GA
High School Diploma -
Monroe High School
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