Tina Goss
Winder
Summary
Dynamic and resourceful Office Administrative Assistant and Substitute Teacher. Excelled in enhancing customer satisfaction and fostering positive learning environments. Skilled in Microsoft Office, excellent phone and in person verbal communication, adept at managing schedules and engaging customers. Demonstrated flexibility and confidentiality, improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
All American Bail Bonds
09.2019 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Substitute Teacher
Kelly Educational Services
02.2014 - 02.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Supervised lunchroom and recess activities.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Education
GED - General Studies
Winder Barrow High School
Winder, GA04.1998
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Telephone reception
- Billing and invoicing
- Database entry
- Customer engagement
- Payroll
- Office supply management
Timeline
Office Administrative Assistant
All American Bail Bonds
09.2019 - 10.2024
Substitute Teacher
Kelly Educational Services
02.2014 - 02.2019
GED - General Studies
Winder Barrow High School
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