Tina Jones
Lawrenceville
Summary
Experienced Unix/Linux System Administrator with 20+ years of expertise. Seeking the opportunity to use experience across various IT platforms to ensure strong end user support and quickly resolve server issues. Clear understanding of Networking and Motivated to learn, grow and excel in Cybersecurity
Overview
23
23
years of professional experience
Work History
Security Compliance Analyst II
LEXISNEXIS, Dispute & Resolution
08.2021 - Current
- Familiarity with NIST Risk Management Framework
- Experience developing and reviewing cybersecurity documentation, standard operating procedure (SOP)
- Strong oral and written communication skills
- Experience documenting processes and procedures to comply with required NIST and IT standards
- Foundational knowledge in process flow diagrams, including the ability to dissect business processes to identify risks and controls
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assist investigations risk management teams with fraud investigations and risk identification.
- Communicated materials documentation deficiencies to project engineer, project staff and design-builder.
- Identified gaps in existing compliance processes and recommended updates.
- Created and maintained compliant work environment.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
SOC Analyst
GEHA (Contract Weekend Shift)
08.2020 - 09.2023
- Conducted security audits to identify vulnerabilities.
- Monitored computer virus reports to determine when to update virus protection systems
- Monitored use of data files and regulated access to protect secure information.
- Provide first level support on security issues
- Experience with Windows, Linux & security best practices
- Performed risk analyses to identify appropriate security countermeasures.
- Troubleshoot security issues and assist with security incident response
- Monitors system for threats and vulnerabilities
- Experience with incident response (IR) and security operations best practice
- Knowledge of AWS & Azure cloud security practices
- Experience with run books / play books
- Experience with SIEM and logging technologies
- Knowledge of Threat Hunting practices
- Analyzed network traffic and system logs to detect malicious activities.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained compliance database, tracking all compliance activities and documents
Linux Systems Administrator
Southeastern Data Cooperation
03.2016 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Support 2000+ linux and microsoft windows 2016 servers
- Handled 100+ incoming calls to address customer inquiries and concerns
- Resolves systems problems, improved operations and provided exceptional client support
- Install, configure, and maintain Linux systems using RedHat Enterprise
- Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Establish requirements for new systems and modifications
- Maintain web server and application servers for various software applications
- Ensure network, system and data availability and integrity through preventative maintenance and upgrades
- Provide continued maintenance and development of bug fixes and patch sets for existing web applications
- Assisted in post-implementation troubleshooting of new applications and application upgrades
- Management of AIX and Linux servers within virtualized environment
- Resolve Zabbix alerts regarding backups, hard drive failures, batch job issues, printer issues, etc
- Utilized Netcool, Nagios & zabbix monitoring tools
- Responsible for fulfilling user requests, resolving service failures fixing problems as well as carrying out routine operational tasks for business organizations
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Tuned system performance to optimize efficacy of new and existing hardware components.
- Diagnosed and resolved hardware and software issues.
- Monitor operational support systems to proactively identify service in performance, process and event monitoring
- Coordinate with other departments to troubleshoot and resolve incidents
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
- Utilize Microsoft Dynamic CRM and Jira to log all requests and server activities
- Utilize Service Now Express tracking system to create trouble tickets for customer related issues
- Resolved issues and escalated problems with knowledgeable support and quality service
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Interacted with clients to resolve issues and answer software-related questions.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Monitors MySQL database for errors
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Security Analyst (Weekend Shift)
Linq3
04.2016 - 01.2019
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Monitored use of data files and regulated access to protect secure information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Linux /Unix System Administrator
Primerica
11.2000 - 03.2016
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Completed reports detailing network and systems performance, costs and downtime issues
- Provided second-level support for all server class systems
- Resolved issues and escalated problems with knowledgeable support and quality service
- F5 server installation and configuration
- Edit irules and pool configuration
- Upgrade F5 software for LTM and GTM
- Worked on large enterprise and business critical applications
- Established requirements for new systems and modifications
- Maintains web server and application servers for various software applications
- Assessed allocation of resources
- Assisted in post-implementation troubleshooting of new applications and application upgrades
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
- Management of AIX and Linux servers within virtualized environment
- Maintain and create application installation documentation
- Monitor operational support systems to proactively identify service in performance, process and event monitoring
- Provides 24x7 on call support within team rotation
Education
Associate of Science - Cybersecurity Program
Gwinnett Technical College
Lawrenceville, GA12.2022
Bachelor of Science - Business /Marketing
Albany State University
Albany, GA1993
Skills
- RedHat Enterprise Linux
- Strong communication skills
- Security Vulnerabilities
- SQL/MySQL
- Software Maintenance
- Technical support
- Application Support
- System monitoring
- Wireshark
- Splunk
- Crowdstrike
- Qualys
- BurpeSuite
- Intrusion Detection System (IDS)
- Threat Management
- Compliance with Security Requirements
- Vulnerability and Penetration Testing
- Microsoft defender
- SolarWinds
- Linux Patch management ( RedHat Satellite)
- Microsoft Dynamic CRM
- Zabbix
- Dynatrace
- ServiceNow
- Remedy
- Jira/confluence
- Netcool
Timeline
Security Compliance Analyst II
LEXISNEXIS, Dispute & Resolution
08.2021 - Current
SOC Analyst
GEHA (Contract Weekend Shift)
08.2020 - 09.2023
Security Analyst (Weekend Shift)
Linq3
04.2016 - 01.2019
Linux Systems Administrator
Southeastern Data Cooperation
03.2016 - 07.2021
Linux /Unix System Administrator
Primerica
11.2000 - 03.2016
Associate of Science - Cybersecurity Program
Gwinnett Technical College
Bachelor of Science - Business /Marketing
Albany State University
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