Tina Koutsky
Valdosta
Summary
Dynamic retail professional with strong leadership experience, enhancing team performance and customer satisfaction. Demonstrates expertise in visual merchandising and inventory management, ensuring organized displays and a welcoming shopping environment.
Overview
25
25
years of professional experience
Work History
Sales Department Lead
HOBBY LOBBY Retail Stores
Valdosta
10.2023 - 07.2025
- Assisted customers with product questions, delivering knowledgeable service to enhance customer satisfaction
- Maintained organized displays while ensuring timely stock replenishment to support sales
- Assisted with cashiering operations during busy hours, including accurate cash handling and end of day procedures
- Coordinated seasonal reset, signage changes, and store layout updates to create an engaging shopping experience
- Ensured a clean, safe, and welcoming shopping environment for guests
Receiving/Sales/Cashier
Bealls
10.2016 - 03.2017
- Processed customer transactions efficiently
- Engaged with customers to address merchandise inquiries and enhance shopping experience
- Stocked shelves and maintained organized floor area to ensure optimal product visibility
- Processed incoming stock upon arrival
- Supported opening and closing procedures to ensure smooth store operations
Cashier/Sales
Columbia Outlet Store
02.2014 - 08.2015
- Engaged with customers to address merchandise inquiries and enhance shopping experience
- Performed cash handling and transaction processing
- Maintained organized floor area and restocked merchandise to ensure product availability
- Supported opening and closing procedures to ensure smooth store operations
- Periodically processed incoming stock upon arrival
Retail Supervisor
Callaway Gardens
01.2007 - 01.2012
- Supervised staff and completed new employee orientations
- Executed merchandising strategies to improve product visibility and attract customer attention.
- Coordinated and conducted inventories to maintain accurate stock levels.
- Scheduled and processed weekly payroll to ensure timely employee compensation.
- Input requisitions and purchase orders in retail software system
Health Club Supervisor
Amelia Island Plantation
05.2000 - 05.2006
- Coordinated employee schedules to optimize coverage during peak hours.
- Interacted with club members and resort guests to improve satisfaction and resolve inquiries.
- Maintained class schedules and appointments
- Ensured facility cleanliness and stocked supplies
- Onboarded new employees on company policies and procedures to ensure compliance and understanding.
- Assisted in special events such as 5k runs and health fairs
Customer Service Agent
Callaway Gardens/The Lodge and Spa
- Engaged with guests to address inquiries and enhance overall experience
- Registered guests, ensuring smooth check-in process and positive first impressions
- Processed customer transactions accurately and conducted end-of-day reporting to ensure financial accuracy.
- Coordinated and completed employee schedules to optimize staffing efficiency
Education
High School -
Citrus High School
Inverness, FLSkills
- Retail Operations
- Customer Service Skills
- Cash handling
- End-of-day reporting
- Merchandising strategies
- Visual merchandising
- Inventory management
- Training/Supervisory Skills
Hobbies and Interests
- Beach activities
- Family related retreats
- Crafting
Timeline
Sales Department Lead
HOBBY LOBBY Retail Stores
10.2023 - 07.2025
Receiving/Sales/Cashier
Bealls
10.2016 - 03.2017
Cashier/Sales
Columbia Outlet Store
02.2014 - 08.2015
Retail Supervisor
Callaway Gardens
01.2007 - 01.2012
Health Club Supervisor
Amelia Island Plantation
05.2000 - 05.2006
Customer Service Agent
Callaway Gardens/The Lodge and Spa
High School -
Citrus High School