Tina Lankford
Columbus
Summary
Professional in problem-solving and workflow in a fast pace environment. Energetic professional with 20 plus years of customer service experience. Seeking an entry-level customer service representative position.
Overview
6
6
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Picker
Amazon
Moreland
11.2025 - Current
- Selected items accurately from shelves using handheld scanners.
- Packaged products securely for shipment to customers.
- Maintained cleanliness and organization in the work area.
Line Cook
Cheddars Scratch Kitchen
Columbus
08.2025 - 11.2025
- Prepared ingredients following Cheddars Scratch Kitchen recipes and standards.
- Operated kitchen equipment to ensure efficient meal preparation.
- Maintained cleanliness and organization of workstations throughout shifts.
Janitorial Porter
Burks Service
Columbus
04.2025 - 08.2025
- Maintained cleanliness and organization of lobby and restrooms daily.
Inbound Stower
Amazon
Moreland
10.2022 - 03.2025
- Received and organized incoming inventory efficiently for optimal storage.
- Operated warehouse equipment to move products within the facility.
- Conducted quality checks on items to ensure compliance with standards.
- Managed inventory levels by restocking shelves as needed throughout shifts.
- Ensured that all items were properly labeled and stored in their designated locations.
Customer Sales Chat Representative
Afni
Opelika
08.2020 - 11.2022
- Managed customer inquiries through multiple communication channels effectively.
- Resolved issues by analyzing customer needs and providing tailored solutions.
- Collaborated with team members to enhance service delivery and support processes.
- Participated in regular team meetings to discuss feedback and improve service quality.
- Maintained up-to-date knowledge of products, services, and company policies consistently.
- Adhered to company policies and procedures when responding to customer inquiries.
- Assisted customers with product selection, order placement and payment processing.
Education
Beauregard High School
Opelika, ALSkills
Typing Skills
Microsoft Word
Microsoft exceData Entry
Communication Skills
Customer service
Certification
- 2001, ComputerABA A+ certification for computer support technicians
- 2002, LP Certified Warranty Technician (PC)
- 2003, HBM Certified Warranty Technician (PC)
- 2004, Bum Certified Programmer
References
- Employee Reference Name 1, Position, Organization name
- Employee Reference Name 2, Position, Organization name
Employee
Employee Name, Employee Address, Bethesda, MD, Employee Email, Employee Phone No
Timeline
Picker
Amazon
11.2025 - Current
Line Cook
Cheddars Scratch Kitchen
08.2025 - 11.2025
Janitorial Porter
Burks Service
04.2025 - 08.2025
Inbound Stower
Amazon
10.2022 - 03.2025
Customer Sales Chat Representative
Afni
08.2020 - 11.2022
Beauregard High School