Tina Thorne
McDonough
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
28
28
years of professional experience
Work History
Supply Chain Support Specialist IPR Core
Home Depot
03.2024 - Current
- Responsible for creating DTS orders and assisting the field and vendors with sku related issues
- Currently collaborating with team analyst to deep dive top 5 out of stock sku(s) for the top 10 stores
- Work cross functionally with all Supply Chain, Field/Store Leadership and Merchandising team
- Presently working on a stretch project with the Accounting team with New Store Discounts
- Redefined the ordering process for vendors by moving them over to an order template which in turn reduced the number of emails into the team’s inbox
- Currently working on a Pro Project to assist the stores and IPR by researching inventory levels, PO details and executing orders if needed
Analyst Inventory Planning and Replenishment
Home Depot
11.2023 - 03.2024
- Maintained in stock and replenishment to improve inventory productivity for $130m of inventory
- Partnered with Merchant, stores and field leadership to execute resets
- Scheduled weekly meetings with top 5 vendors to discuss category strategies and recommendations to improve inventory levels
- Reviewed daily reports to prepare for weekly Merchant meeting to discuss replenishment strategies and events
- Managed CAR parms and uploaded OUTLs to promote inventory productivity
- Team Caption for First Phone Messages
- Stepped in as a DF analyst until the role was backfilled to maintain a 95% in stock
Analyst Inventory Planning Solutions
Home Depot
07.2016 - 11.2023
- Maintained all DF vendors and DFCs with an emphasis on support and improving efficiencies.
- Channel communication from suppliers to IPR, Merchants, Pricing, Channel Management, DF Operations and Compliance to increase efficiency of the flow of product to our DFCs
- Tracked supplier flow from Supplier facility to DFCs for 100 vendors per week
- Executed with vendors, DFC(s) and carriers to obtain and update status of Calendar Buy PO(s).
- Increased effectiveness by scheduling weekly meetings with the Top 25 vendors to ensure that they are meeting their Fill Rate and On Time metric
- Generated weekly Open Order Reports to ensure order fulfillment is at 96% or above
- Created and provided reporting for vendors and cross functional teams regarding sku assortment
- Created a monthly DFC meeting to review SOPS and best practices
- Processed intercampus transfers for DFCs by generating PO(s) in the IOM tool
- Executed and resolved ROPO issues with cross functional teams via Smart Sheets
Account Manager/Customer Service
Sysco Hampton Roads
01.2012 - 11.2014
- Promoted to Account Manager/ Bid Coordinator to maintain and identify sales opportunities within 85 existing accounts
- Created and maintained customer agreements and order guides by converting excel spreadsheets over to scripts
- Generated sales and usage reports daily
- Maintained monthly customer visits. Generated a 15% sales increase on assigned accounts within 2 months by focusing on the customer’s needs
- Successfully trained and converted customers to utilize the company’s online ordering system.
- Liaison between the customer and the sales representative for 150 corporate multi-unit accounts.
- Provided sales support for marketing associates and outside sales accounts
- Managed customer inquiries, complaints, and order entry. Interfaced daily with internal partners in shipping, operations, purchasing and accounting
HR Generalist/ Administrative
Thumanns Inc
06.1997 - 07.2007
- Maintained ADP payroll reports, time clock, employee garnishments and processed yearend bonuses
- Processed weekly payrolls for all employees
- Processed new hires, compensations, and records management
- Supported the HR department in implementing programs to improve the employee experience
- Prepared termination and severance letters
- Developed a spreadsheet database to track sick and personal leave
- Completed all assigned data entry requests and tasks within required time limit
Education
No Degree - Business Administration
Catherine Gibbs
Bloomfield, NJSkills
- BigQuery and BQA
- Microsoft Office Suite
- Warehouse Management Systems
- Data visualization with Tableau
- SmartSheet proficiency
- IBM AS/400 expertise
Timeline
Supply Chain Support Specialist IPR Core
Home Depot
03.2024 - Current
Analyst Inventory Planning and Replenishment
Home Depot
11.2023 - 03.2024
Analyst Inventory Planning Solutions
Home Depot
07.2016 - 11.2023
Account Manager/Customer Service
Sysco Hampton Roads
01.2012 - 11.2014
HR Generalist/ Administrative
Thumanns Inc
06.1997 - 07.2007
No Degree - Business Administration
Catherine Gibbs