Tina Williams
Atlanta
Summary
Professional and experienced healthcare IT trainer with strong focus on team collaboration and achieving results. Skilled in delivering comprehensive training on electronic health record systems, ensuring seamless user adoption and improved workflow efficiency. Skilled communicator with a passion for enhancing healthcare delivery through technology and education. Known for adaptability in dynamic environments and effective communication with diverse teams. Proficient in curriculum development, system troubleshooting, and user support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Epic Trainer
Emory Healthcare
01.2022 - 01.2024
- Delivered comprehensive Epic training sessions for clinical and administrative staff, focusing on system functionality and workflow integration
- Developed and maintained training materials, ensuring alignment with system updates and organizational standards
- Collaborated with cross-functional teams to identify training needs and optimize user adoption of Epic modules, including Ambulatory and Research
- Provided post-training support, troubleshooting issues, and offering ongoing education to enhance user proficiency
- Conducted regular assessments to measure training effectiveness and updated programs based on feedback and performance metrics
Patient Access Representative II
Emory Healthcare
12.2021 - 01.2024
- Managed patient intake and registration, ensuring accurate data entry into Epic EHR and compliance with healthcare regulations
- Assisted in the transition to new EHR systems, providing training and support to staff during implementation phases
- Enhanced patient flow by streamlining registration processes and improving data accuracy, contributing to higher patient satisfaction scores
Security (SOC) Analyst
Dell SecureWorks
09.2017 - 08.2021
- Monitored and analyzed security events, providing detailed reports and recommendations to enhance system security
- Collaborated with IT teams to implement security protocols and ensure compliance with industry standards
Education
Associate of Applied Science - Computer Information Cybersecurity
Chattahoochee Technical College
Marietta, GASkills
- EHR Systems: Epic (Ambulatory, Research, Orders), Cerner
- Training & Development: Curriculum Design, End-User Training, Training Materials Development
- Technical Proficiency: SQL, AWS, Azure, Citrix, Windows, macOS
- Healthcare IT: Patient Access Workflows, Clinical Trials, Revenue Cycle Processes
- Security & Compliance: HIPAA, PHI, Data Security
- Epic software proficiency
- Effective time management
- Conflict resolution strategies
- Continuous improvement mindset
- Team collaboration techniques
- Healthcare regulatory compliance
- Expert communication
- Adaptive teaching strategies
Certification
- Epic Ambulatory Certification (In Progress)
- Certified in Cybersecurity (In Progress)
ADDITIONAL SKILLS
- Strong interpersonal and communication skills, effectively translating technical concepts for diverse audiences.
- Proven ability to manage multiple projects in fast-paced environments, delivering high-quality results.
- Committed to continuous learning and professional development in healthcare IT and training methodologies.
PROFESSIONAL DEVELOPMENT
- Attended various Epic training sessions and conferences to stay updated on the latest system developments.
- Participated in mentorship and leadership programs to enhance training delivery and team collaboration.
- Regularly attend industry conferences and workshops to stay updated on the latest technology trends and security practices.
Timeline
Epic Trainer
Emory Healthcare
01.2022 - 01.2024
Patient Access Representative II
Emory Healthcare
12.2021 - 01.2024
Security (SOC) Analyst
Dell SecureWorks
09.2017 - 08.2021
Associate of Applied Science - Computer Information Cybersecurity
Chattahoochee Technical College
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