Tina Williams
Brunswick
Summary
CUSTOMER SERVICE MANAGER AND CONTACT CENTER SUPERVISOR. CUSTOMER SERVICE PROFESSIONAL WITH STRONG COMMUNICATION SKILLS. I am a highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment. Dedicated customer service professional with a proven track record of resolving customer issues effectively, improving service processes, and delivering high-quality support.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Radial
03.2019 - Current
- I have worked here for 5 years now and have been in various positions.
- I have worked in email and chat for various clients.
- I have worked in ETeam which is like a supervisor for different clients.
- I have worked as a seasonal training assistant to train new hires for various clients we have.
- I have worked as a seasonal trainer leading the training session and trained my replacement to move up to seasonal supervisor.
- I have been a seasonal supervisor with 32 new hire agents coaching them weekly and sending weekly reports on their progress to the vertical manager.
- Trained new employees and delegated daily tasks and responsibilities.
Forklift Operator
American Blanching Company
02.2018 - 03.2019
- I worked as a machine operator, I cleaned out the machine at the end of my shift, picked bad peanuts from the conveyor and cleaned the conveyor.
- I also helped the package station by filling the bags with peanuts and working the forklift taking the bags to the pallets.
Manager
Wendy's
08.2017 - 02.2018
- Deposits, team management, serve safe certified.
Co-Manager/Store Manager
Wendy's
03.2013 - 08.2017
- Time management, inventory, production, truck orders, deposits, hiring, firing, store schedules, customer service, customer complaints.
Education
SOME COLLEGE - NURSING
COASTAL GEORGIA COMMUNITY COLLEGE
Brunswick, GA10.2007
Skills
- Problem solving
- Flexibility
- Microsoft's Windows
- Microsoft Word
- Excel
- Communication
- Organization
- Critical thinking
- Collaboration
- Store Management Experience
- Team Management
- Supervising Experience
- Budgeting
- Sales
- Time management
- Cash handling
- Employee training
- Staff management
- Workplace safety
- Customer-oriented
- Training and mentoring
- Inventory control and record keeping
- Staff development
- Safety awareness
- Operations management
- Conflict resolution techniques
- Scheduling coordination
- Labor and food cost control
- Attendance oversight
- Team leadership
Websites
Assessments
- Inside sales, Proficient, 04/01/24, Understanding and responding appropriately in sales scenarios, and performing common sales calculations.
- Sales skills, Proficient, 04/01/24, Influencing and negotiating with customers.
Activities
Answering customer inquiries, resolving issues, providing product information, processing orders. Sending emails, attending meetings, making phone calls to colleagues and clients are all considered job-related activities. Attending training sessions, workshops, or conferences to improve skills can also be categorized as job-related. When I have down time, I volunteer for my youngest son's baseball team and helping my oldest son with coding projects. You can also find me in the kitchen cooking up new receipts with my kids and baking some delicious brownies.
Timeline
Shift Supervisor
Radial
03.2019 - Current
Forklift Operator
American Blanching Company
02.2018 - 03.2019
Manager
Wendy's
08.2017 - 02.2018
Co-Manager/Store Manager
Wendy's
03.2013 - 08.2017
SOME COLLEGE - NURSING
COASTAL GEORGIA COMMUNITY COLLEGE
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