Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiny Brown

Douglasville,MI

Summary

Dedicated Patient Access Representative with over 8 years of experience in patient registration, appointment scheduling, and payment processing. Known for managing insurance verifications and ensuring compliance to enhance operational efficiency and patient satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Access Representative, RRC

Piedmont Hospital
Atlanta, GA
07.2024 - Current
  • Conducts telephone interviews to collect, verify, and update patient demographic, clinical and insurance information.
  • Managed insurance verification processes, ensuring accurate patient information for billing purposes.
  • Collects and processes payments over the phone and provides basic education on patient financial responsibility.

Patient Access Representative III

Tanner Health System
Villa Rica, GA
06.2015 - Current
  • Coordinated patient registration processes to ensure accurate data collection and compliance with health regulations.
  • Managed insurance verifications and authorizations, streamlining patient access workflows.
  • Educated patients on financial responsibilities and payment options, enhancing overall experience.
  • Collaborated with clinical staff to facilitate seamless patient transitions and appointment scheduling.
  • Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Triage calls (30+), RightFax

Patient Access Representative

Children's Healthcare of Atlanta
Kennesaw, GA
05.2021 - 09.2025
  • Interview families to obtain complete and accurate demographic and financial information.
  • Facilitated patient check-in processes to enhance operational efficiency and patient satisfaction.
  • Managed insurance verification and authorization procedures to ensure compliance with hospital policies.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Education

Diploma - Medical Assistant

Javelin Technical Training Center
Marietta, GA
05-2010

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • EMR
  • Patient check-in
  • Appointment scheduling
  • Payment processing
  • Scheduling diagnostic procedures

Certification

CRCR

Timeline

Patient Access Representative, RRC

Piedmont Hospital
07.2024 - Current

Patient Access Representative

Children's Healthcare of Atlanta
05.2021 - 09.2025

Patient Access Representative III

Tanner Health System
06.2015 - Current

Diploma - Medical Assistant

Javelin Technical Training Center

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Tiny Brown