Summary
Overview
Work History
Education
Skills
Timeline
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TISHA WILLIS

Lawrenceville

Summary

Experienced Implementation Consultant at Tyler Technologies, Inc., skilled in MS SQL Server, and workflow automation. Proven track record in enhancing client relationships through assessing business requirements, data mapping and UAT testing. Adept at delivering results under tight deadlines while ensuring seamless software transitions and user training. Committed to driving operational efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Implementation Consultant – EP&L (Enterprise Permitting & Licenses)

Tyler Technologies, Inc
Duluth
09.2019 - Current
  • Assist with business process reviews and gap analyses
  • Assist client in configuring and setting up EP&L software (Application workflows, Custom Fields, Fees, Fee Templates, GIS, and Automations)
  • Ensure Tyler Product integrations are configured and tested
  • Perform QA of client process questionnaires to what has been configured in their EP&L application
  • Complete client user acceptance training corrections
  • Ensure that the transition to EP&L software is completed according to predetermined timelines and establish a positive baseline for the new relationship between the client site and Tyler Technologies
  • Identify the proper data mapping process for the product conversion
  • Use MS SQL Server to back-up and refresh application databases
  • Use MS SQL Server to write queries for application automations
  • Provide go-live assistance to client on-site or virtually
  • Communicating with clients with updates through SharePoint and conference calls
  • Participate in area User Group sessions (Leading EP&L module training for current software users)

Business Analyst – ASCC

Kaiser Permanente – K-Force Contractor
Duluth
05.2018 - 09.2019
  • Translated department appointment scheduling guideline matrix to SharePoint list
  • Created Visio charts based on department mappings by available visit types, services, and facilities
  • Assisted with the development of the ASCC scheduling application (created in office 365 PowerApps) called COMPASS
  • Created entity-relationship diagram (ERD) based on the SharePoint list used as data sources for COMPASS application
  • Created UAT documentation for trainers and supervisors to test COMPASS application
  • Created MS Flows to upload excel guidelines to SharePoint lists
  • Created COMPASS user's manual
  • Assist with creating Excel reports (pivot tables & charts) on COMPASS usage
  • Used macros, VBA script, and v-lookups to clean-up data in Excel before creating reports
  • Maintained back-end SharePoint list that are the data source for the COMPASS application

Business Analyst – Membership Administration

Kaiser Permanente
Duluth
10.2017 - 03.2018
  • Used MS SQL Server in conjunction with Access and Excel for on-going management of member PCP and facility relationship
  • Maintained or update existing queries (in MS SQL Server & MS Access) used for managing member PCP relationship
  • Provided system updates for all Primary Care Physician auto assignment for members who do not select a PCP upon enrollment
  • Provided system update for all Primary Care Physician reassignment
  • Provided member level data to Print Vendor in specified format for member notification of PCP and facility movement
  • Maintained relationship with Print Vendor for mailing of member notification of PCP and facility movement
  • Provided Manager with Daily Excel reports (from previous days data from Epic and Salesforce applications)
  • Used macros and VBA script to clean-up data in Excel before creating reports
  • Provided analytical reporting by creating Excel reports (pivot tables) to support TSPMG and Health Plan business owners as needed to manage PCP and facilities
  • Created MS SSIS package to update Provider table with monthly PCP Assignment csv file from HR

Administrative Support

One 2 One Educational Support Inc
Peachtree Corners
11.2016 - 10.2017
  • Automated Child and Adult Care Food Program (CACFP) and Summer Food Service Program Forms (SFSP)
  • Automated Excel spreadsheets using macros and VBA script for monthly claim process for Bright From The Start food programs
  • Processed monthly claims for the Bright From The Start food program
  • Technical support for CACFP users on Minute Menu application
  • Created monthly summary reports of meals served
  • Trained SFSP Sites on new forms.

Production Support Engineer

SPH Analytics
Duluth
01.2016 - 11.2016
  • Develop CATI programming for telephone surveys for national healthcare providers using Noble Systems Application
  • Use ETL via MS SQL Server to modify & import client data
  • Performed data sampling with imported data using SQL queries and stored procedures
  • Create call list using imported data using Noble Systems Application
  • Create email blast with imported data using Sendblaster Pro Application

Education

MS - Information Technology

American Intercontinental University
Dunwoody, GA

Skills

  • MS SQL Server
  • PowerApps
  • SharePoint
  • VBA & Macros
  • UAT & QA Testing
  • Data Mapping
  • Workflow Automation
  • Visual Basics
  • MS Office Suite
  • SSIS / DTS
  • Process Documentation

Timeline

Implementation Consultant – EP&L (Enterprise Permitting & Licenses)

Tyler Technologies, Inc
09.2019 - Current

Business Analyst – ASCC

Kaiser Permanente – K-Force Contractor
05.2018 - 09.2019

Business Analyst – Membership Administration

Kaiser Permanente
10.2017 - 03.2018

Administrative Support

One 2 One Educational Support Inc
11.2016 - 10.2017

Production Support Engineer

SPH Analytics
01.2016 - 11.2016

MS - Information Technology

American Intercontinental University

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TISHA WILLIS