Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tjawapiwa P Ndlovu

Columbus,MI

Summary

With vast vast experience from Customer care ,Call centre, banking, processing, travel & logistics, to restaurant managing and stock controller, I have great ability to demonstrate strong work ethic and innovative ideas. Proactive and responsible to help business’s philosophy grow and help with company’s efficiency. I’m very time conscious, with adaptability and customer service skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

AFLAC
12.2024 - Current
  • I receive inbound calls regarding AFLAC products and services,
  • Provide thorough and accurate responses
  • Accurately process point of call transactions
  • Promotes great customer relation by providing premier service with a professional and friendly warm demeanor.
  • Building great rapport of listening skills, engaging with client and building trust .
  • Coordinates with my team and other Dept as necessary to ensure customer satisfaction.
  • Navigates online system for tracking, researching and tracking requests.
  • Use of the available recourses to self motivate, educate, attending seminars and available In House training to upskill my day to to day
  • Educated clients on available products, boosting their understanding of benefits and coverage options.
  • Verified accuracy of customer account information and updated when necessary.

Front Desk Officer

The Hyatt Place Hotel North Columbus
09.2024 - 12.2024
  • Welcoming guests into the hotel.
  • Receiving and managing reservations, on the phone and in-person.
  • Register guests accordingly by collecting the right information, process payments accordingly.
  • Checking in and out guests according to their profile of stays.
  • Maintaining an updated record of bookings and payments
  • Handling and solving any guest’s issues/complaints accordingly.
  • Work with housekeeping to ensure the hotel status is up to date.
  • Make sure the front area is kept clean and perfect etiquette for receiving guests
  • Replenish and manage the sale of front kiosk.
  • Achievements + Highlights
  • - Overall Best Timekeeper
  • - Best Customer Satisfactory Employee

Stock Controller & Buyer

Jwaneng Mine Hospital Cafeteria
01.2020 - 01.2023
  • Monitor the dietary needs & trends of the patients. Secure the required healthy options for all across the hospital, build a relationship with all suppliers so I can order all the needed well on time. Work out the market prices vs freshness so i keep within budget but deliver the best healthy options. Had to handle any queries from hospital admin and all my suppliers accordingly
  • ACHIEVEMENTS + HIGHLIGHTS
  • New meals introduced: I worked with a dietician and came up with new exciting menu which was also good under the budget, and the chef was happy to execute.
  • Cut down previous expenses by 5% As prices and inflation hit, I managed to cut down the purchases by eliminating repetitive expensive stuff to replace them with new and approved items.
  • Provide an open door policy to all my stakeholders. I worked hard but smart to introduce a culture of openness and support so we can have positive feedback from both ends; this includes chefs, admin, my suppliers, tech dept and janitors. This was not a common but it brought the staff into happy and open people.

Call Centre Manager

Corporate Cabs
08.2015 - 12.2019
  • Managing staff leave days and salaries, this included petty cash management. I also worked hand in hand with accounts department to ensure that debtors and creditors list is updated accurately and timely. Following through to see that drivers have got their work well on time, be with the clients as per booked times.
  • ACHIEVEMENTS + HIGHLIGHTS
  • Record keeping and checking fleet car every week: I introduced a record keeping where I random check cars and their drivers attire, this will ensure that our clients are happy with the cars they have booked at all times. All fleet is clean and drivers are well dressed as per our standards
  • Drastically cut off the overtimes pay: With monitoring staff work ethics and times in office, I managed to cut unnecessary long hours which were unhealthy and very big on the expenses of the company.
  • Led customer service team, enhancing response times and improving overall satisfaction levels.
  • Streamlined customer feedback processes, ensuring timely resolution of issues and concerns.

Cash Management Supervisor

Standard Chartered Bank
01.2017 - 01.2019
  • Managing all international / multi-currency transactions, checking signatures which will help pick any fraudulent transactions. Keep updated records as per Monetary standards from governor’s regulations. Work hand in hand with the other banks to ensure swift transactions as to meet client’s expectations and timely manner.
  • ACHIEVEMENTS + HIGHLIGHTS
  • I introduced a social club for the dept. which was never there. This helped with bringing in the team together off duty and also be helping hand in donating back to the community

Education

High School Diploma -

University of Cape Town
01.2020

High School Diploma - undefined

01.2003

No Degree - Data Analysis And Visualization Foundations Specia

Coursera Online School
Online
12-2025

Skills

  • Working more on my computer literacy which is ongoing

  • Reading

  • Social activities like donation groups

  • Trail walking

  • Travel

  • Inbound customer service

Accomplishments

  • Being the overall best customer Service representative 2024
  • Employee Volunteer of the quarter
  • Best time keeper 2024
  • Cut down previous expenses by 5% As prices and inflation hit, I managed to cut down the purchases by eliminating repetitive expensive stuff to replace them with new and approved items. This was done with the help of utilising Excel and spreadsheets for monthly reports
  • Provide an open door policy to all my stakeholders. I worked hard but smart to introduce a culture of openness and support so we can have positive feedback from both ends.

Certification

Excel Basics For Data Analysis on Coursera

Introduction to Data Analytics on Coursera

Data Visualisation and Dashboards with Excel and Cognos on Coursera

Timeline

Customer Care Specialist

AFLAC
12.2024 - Current

Front Desk Officer

The Hyatt Place Hotel North Columbus
09.2024 - 12.2024

Stock Controller & Buyer

Jwaneng Mine Hospital Cafeteria
01.2020 - 01.2023

Cash Management Supervisor

Standard Chartered Bank
01.2017 - 01.2019

Call Centre Manager

Corporate Cabs
08.2015 - 12.2019

High School Diploma - undefined

High School Diploma -

University of Cape Town

No Degree - Data Analysis And Visualization Foundations Specia

Coursera Online School

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Tjawapiwa P Ndlovu