T'Mera Francis
Atlanta,GA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Retail Associate
Burlington
Doraville, GA
11.2024 - Current
- Assisted with special projects while learning quickly and adapting to new situations.
- Worked independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted with unloading 14-24 pallets and organized products in backroom.
CUSTOMER SUPPORT AGENT
Peloton Inc.
Plano, TX
05.2020 - 05.2022
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Assisted 20-30 customers daily through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Student Engagement Specialist
Georgia Gwinnett College
Lawrenceville, GA
09.2018 - 05.2019
- Greeted 60+ incoming visitors daily and provided friendly, knowledgeable assistance while maintaining professionalism.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Student Orientation Assistant
Georgia Gwinnett College
Lawrenceville, GA
03.2017 - 09.2018
- Utilized strong interpersonal skills to build rapport with students and foster a sense of belonging within the campus community.
- Provided support to new students with enrollment, course selection, and campus resources in a classroom setting with 20+ students per session.
- Managed time effectively while balancing multiple responsibilities such as event planning, student consultations, and administrative tasks.
- Provided directions and general information to visitors regarding popular events and places of interest.
Education
CLINICAL MEDICAL ASSISTING - Allied Health
Gwinnett College
Roswell, Ga 04.2024 - Current
HIGH SCHOOL DIPLOMA -
Berkmar High School
Lilburn, Ga 08.2014 - 05.2016
Skills
Inbound phone calls
Typing
System documentation
Computer skills
Email Communication
undefinedCertification
BLS
Timeline
Retail Associate
Burlington
11.2024 - Current
CLINICAL MEDICAL ASSISTING - Allied Health
Gwinnett College
04.2024 - Current
CUSTOMER SUPPORT AGENT
Peloton Inc.
05.2020 - 05.2022
Student Engagement Specialist
Georgia Gwinnett College
09.2018 - 05.2019
Student Orientation Assistant
Georgia Gwinnett College
03.2017 - 09.2018
HIGH SCHOOL DIPLOMA -
Berkmar High School
08.2014 - 05.2016
BLS
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